“Sometimes we made decisions and wound up getting corrective action where maybe a culture of coaching would have taught me to grow.” Kelly Grayson puts the spotlight on fellow cohost Chris Cebollero this week as the pair discuss whether progressive discipline still has a place in EMS or if a move to a culture of coaching, as written about extensively by Chris, would have a more positive impact on retention rates, turnover, burnout and overall career satisfaction. Top quotes “Experience comes from mistakes and mistakes come from lack of experience.” – Chris Cebollero "I've gotten enough progressive discipline, enough paper that I can wallpaper a small closet." – Chris Cebollero “This isn’t about me wanting to fire you. This is about me wanting to make you the very best that you can be.” – Chris Cebollero This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com.

“Sometimes we make a decision, and it snowballs.” Our cohosts get vulnerable on this episode of the Inside EMS podcast, sharing times in their career when they suffered from cascade bias – using incorrect supplied or assumed information, which led to mistakes that compounded to the detriment of the patient. Have you experienced this in your career? Plus, we dig into all this: How to enhance your decision-making skills during times of uncertainty Which U.S. Air Force acronym can help with bias reassessment How experience can work against providers when it comes to bias This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com.

This week our cohosts are talking about everyone’s favorite activity: public speaking. While you may not love talking to a crowd, knowing how to effectively deliver a presentation is not just for leaders. Providers at all levels should know how to communicate on a complex topic to a group of people. And who knows more about expounding on complex EMS topics than Chris Cebollero and Kelly Grayson? The pair highlight their extensive experience as educators and industry speakers, discussing: The key components of effective public speaking How to make presentations more dynamic Why you should be intimately familiar with your material Tips and tricks for new public speakers This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com.

In this week’s episode of the Inside EMS podcast, host Chris Cebollero and guest host Rob Lawrence delve into the dynamics of EMS leadership, legislative challenges and the pursuit of better reimbursement practices for EMS services. The conversation also digs into EMS on the Hill Day and how providers can impact legislation through advocacy. Memorable quotes "We say, 'When is someone going to do something?' And really, the charge is, 'When is everyone going to step up and do something?'" — Chris Cebollero "We have to battle hard to increase our reimbursement, which therefore equates to income, which therefore equates to wages. It's not a case about we all want to go home in a Rolls-Royce.” — Rob Lawrence "To get things done in EMS, we actually have to be good at convincing our locally elected officials." — Rob Lawrence "The power of the folk out there, when they put their uniform on, when they get in front of these elected officials, is absolute." — Rob Lawrence This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com.

Chris Cebollero is flying solo on this episode of Inside EMS as he details the impact of authenticity and integrity in EMS. Through anecdotes and insights, he illustrates how credibility influences leadership effectiveness, team trust and the reputation of the EMS profession. Memorable quotes “EMS is a very egotistical business; it’s the egotism that keeps us from asking ‘why?’” “Experiences come from mistakes and mistakes come from a lack of experience.” “Never allow your emotions to dictate your actions.” About the sponsor This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com.

In this week’s episode of Inside EMS, cohosts Chris Cebollero and Kelly Grayson delve into situational awareness, and the complexities and challenges faced every day by EMS professionals. The discussion emphasizes the importance of staying alert and prepared in emergency situations, following Cooper's Colors – a model illustrating different states of awareness from "tuned out" to "comatose." This week’s conversation touches on: The significance of situational awareness in EMS and how it can be the difference between life and death in emergency scenarios. Strategies for maintaining and improving situational awareness on the job, including practical applications of Cooper's Colors and mental preparation techniques. The psychological and emotional challenges of EMS work, offering insights into how EMS professionals navigate stress, uncertainty and the complexities of emergency response. Memorable quotes "I think that paramedics are great at ensuring the scene is safe. I think paramedics and EMTs are poor once we say the scene is safe ... we forget about what's going on." — Chris Cebollero "’Safe scenes’ are what get EMTs killed because we don't go into unsafe scenes. It's the scene that we initially deemed safe that gets you killed because you don't see it coming." — Kelly Grayson About the sponsor This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com. EMS1 uses generative AI to create some content that is edited and fact-checked by our editors.

The latest episode of the Inside EMS podcast features a conversation with Mic Gunderson, president of the EMS Quality Academy and editor-in-chief of the International Journal of Paramedicine. The discussion offers insights into the evolution of EMS publications and the importance of quality and research in advancing the field. Memorable quotes "The people that most need to read current EMS research are the people most or least likely to read it." — Kelly Grayson “It isn't really the people that were sitting in the cubicle with the red pen, marking up, you know, paper charts you know, and playing quality cop in the corner that were going to change process and system design and fundamentally improve the quality of what we do. It's really about the whole way the organization is managed.” — Mic Gunderson Key takeaways The evolution of EMS publications. Gunderson detailed the journey from the inception of the National EMS Management Association (NEMSMA) to the creation of the International Journal of Paramedicine. Highlighting the shift from a quality manager's focus to a broader management perspective, the conversation underscored the journal's role in elevating EMS discussions through scholarly discourse. A platform for diverse discourse. The International Journal of Paramedicine aims to expand beyond clinical topics to include operations, administration and science, offering a wide lens on EMS practices. The challenge of engaging the frontline. A significant portion of the discussion revolved around engaging EMS practitioners in research and quality improvement. The podcast highlighted the need for accessible and relevant research to inform practice and encourage progressive changes in prehospital care. Community and collaboration. The podcast underscored the importance of community involvement in advancing EMS research and quality. Gunderson's call for volunteers and contributors to the journal reflects a commitment to inclusivity and collaboration within the EMS field. The episode serves as a reminder of the vital role of research, quality improvement and community collaboration in advancing EMS practices. About the sponsor This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

In this episode of the Inside EMS Podcast, cohosts Chris Cebollero and Kelly Grayson discuss Orange County, Florida's adoption of live stream technology for 911 calls, a move that promises to enhance the quality of emergency response through better triage and patient care. This episode of Inside EMS Podcast exemplifies the ongoing evolution of emergency medical services, marked by technological innovation, educational advancements, and the importance of leadership and community engagement in shaping the future of EMS. Learn more: Fla. county launches livestream option for 911 calls Cebollero and Grayson discussed how integrating video technology into 911 dispatch can improve EMS response in the following ways: Enhanced triage accuracy. Live streaming allows dispatchers to visually assess the situation, leading to more accurate triage and resource allocation. This visual context can be crucial in determining the urgency and nature of the response needed. By providing dispatchers with a live visual feed, EMS teams can be better prepared upon arrival, knowing what to expect and potentially improving patient outcomes. Supporting scene safety. Live streaming video in 911 dispatch can significantly improve scene safety for emergency medical personnel by providing real-time visuals of the incident site before their arrival. This advanced insight allows paramedics and EMTs to assess potential hazards, understand the severity of the situation, and prepare appropriate safety measures in advance. This technology empowers responders with crucial information, enabling them to make informed decisions about their approach and ensuring they can protect themselves effectively while delivering critical care. Improved dispatcher-patient interaction: The ability to see the caller and the scene in real-time enhances communication between dispatchers and those in need, fostering a more empathetic and effective exchange of information. Efficiency in emergency response. Visual cues obtained through live streaming can help in quickly identifying the nature of the emergency, potentially reducing response times and increasing the chances of a positive outcome. Enhanced training opportunities. Recorded live streams can serve as valuable training tools, offering real-life scenarios for emergency responders and dispatchers to learn from and improve their skills. Cross-agency collaboration. The integration of live streaming technology encourages collaboration between EMS, fire departments, police and other emergency services, enabling a more coordinated response to incidents. While enthusiastic about the potential of new technologies, Cebollero and Grayson also discussed the need for caution and the anticipation of unforeseen challenges, particularly concerning the privacy and security of live streamed 911 calls. Also in this episode Innovations in EMS. Chris Cebollero shared his new role with QuickMedic and their innovative approach to utilizing paramedics for urgent care in collaboration with healthcare partners, indicating a shift towards more versatile roles for EMS professionals. He emphasized the importance of leadership and vision in developing effective teams across multiple states. Education and training. Kelly Grayson shared experiences from teaching a new accelerated paramedic program, stressing the importance of rigorous standards and personalized feedback to ensure student success, highlighting the evolving educational methodologies in EMS training. About the sponsor This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

Heart blocks present a significant challenge to EMTs and paramedics, demanding a high level of expertise and precision in both diagnosis and treatment. Understanding the nuances of different types of heart blocks is crucial for effective patient management. The ability to accurately recognize and differentiate between various heart blocks, such as bifascicular, trifascicular and other types, is not just a matter of academic understanding but a vital skill in the fast-paced environment of EMS. In this episode of the Inside EMS podcast, cohosts Chris Cebollero and Kelly Grayson discuss how to train EMTs and paramedics to recognize, differentiate and treat heart blocks. Memorable quotes "Some of the drugs that we give are sometimes cause many problems as they solve." — Kelly Grayson "The best way to make an arrhythmia go away is to be prepared for the arrhythmia." — Kelly Grayson “One of the things that we're talking about here is pacing. And I don't think that that's two things that we do very well in EMS. Paramedics don't pace and paramedics don't cardiovert. And one of the things that you've got to be able to remember is when those patients need both.” — Chris Cebollero Key takeaways Understanding heart blocks, Chris Cebollero and Kelly Grayson delve deep into the recognition and differentiation of heart blocks. Grayson emphasizes the challenge EMTs face in distinguishing between various heart blocks, such as bifascicular and trifascicular blocks, highlighting the need for thorough training and understanding. Treatment approaches. The podcast hosts discuss the traditional and contemporary treatment approaches to heart blocks, focusing on medications like atropine, lidocaine and procainamide. Grayson points out the delicate balance between treating the arrhythmia and avoiding exacerbating the patient's condition. Electrical therapy preference. Both hosts advocate for the use of electrical therapy ("the Edison medicine") in critical cases of arrhythmias. They stress the importance of pacing in cases of bradycardia and cardioversion in tachycardia, especially when the patient is hemodynamically unstable. Patient-centric care. A recurring theme is the importance of treating the patient, not just the monitor readings. This includes understanding when to apply treatments and recognizing when a wait-and-see approach might be more beneficial. Educational insights. Grayson shares his teaching methods, including the use of analogies and the "AV block cheat sheet" to simplify complex concepts for EMTs and paramedics in training. This episode of the Inside EMS Podcast is sponsored by LogRx. Learn a better way to track your narcotics at LogRx.com. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

Critical insights into the implications of recent court rulings on EMS practice and patient care This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of the Inside EMS podcast, hosts Chris Cebollero and Kelly Grayson delve into the complex and ever-evolving legal and ethical dimensions EMS. This episode comes in the wake of a significant court ruling in which two paramedics were found guilty of criminally negligent homicide in the Elijah McClain case. The hosts discuss this judgment's far-reaching implications for EMS professionals, emphasizing the heightened legal scrutiny and accountability now present in the field. Memorable quotes "More and more, we are starting to see prosecutors making examples of paramedics, EMTs, who are not doing the right thing, or them thinking they're not doing the right thing, and our peers are now starting to get connected with murder and manslaughter charges, and it's something that we have to be very, very cognizant of." — Chris Cebollero "I think that where this case went off the rails is that both paramedics involved forgot that they were first and foremost patient advocates and were acting as law enforcement." — Kelly Grayson "We're doing our job with ego and this isn't about you. This is about the people that call for our help, and we've got to break that habit, because our poor interactions with people are leading to those national calls when these folks die." — Chris Cebollero "What could be the worst day of somebody's life ... that's powerful, right? People forget what a privilege that is. But we have to be able to remember that our ego is not good for medicine." — Chris Cebollero "You should train and educate yourself enough that you're not in doubt very often, but you should be conservative and call someone for, for consultation. That's what medical control is for." — Kelly Grayson Key takeaways Cebollero and Grayson discussed the growing legal scrutiny faced by EMS professionals, with the following takeaways: Importance of accurate medication dosage. The conversation emphasized the criticality of correctly estimating a patient’s weight for administering weight-based medications. Misjudgment in dosage, as seen in the McClain case, can lead to severe consequences. EMS education and training needs. The podcast underscored the need for continuous education and situational awareness among EMS practitioners. The hosts debated how such high-profile cases could influence EMS practices and potentially lead to overly cautious behavior, which might not always be in the patient's best interest. Cebollero and Grayson stress the necessity for precise patient assessment, a skill that goes beyond technical expertise to encompass a deep understanding of the patient's condition and needs. Their discussion points to a growing need for EMS education and training to adapt and address these challenges, ensuring that EMS practitioners are equipped to make informed decisions in high-stakes situations. Patient advocacy and interaction. Another key aspect of the conversation is the role of paramedics as patient advocates. The hosts argue that EMS professionals should prioritize their medical responsibilities over any perceived obligation to law enforcement. This episode critically examines the ethical considerations in EMS, particularly in scenarios involving mental health or police involvement. By sharing personal experiences and insights, Cebollero and Grayson highlight the delicate balance EMS providers must maintain between following protocol, ensuring patient safety and navigating complex legal landscapes. Read for more: The EMS system failed McClain and the justice system failed the paramedics] Rate and review the Inside EMS podcast Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest. Catch a new episode every Friday on Apple Podcasts, YouTube, PodBean, Amazon Music, Stitcher, Spotify, and RSS feed. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. The first episode of Inside EMS in 2024, hosted by Chris Cebollero and Kelly Grayson, offered valuable insights into what’s needed to overcome the challenges for EMTs, paramedics and EMS agencies in the year ahead. Memorable quotes "We need to take charge and, and steer our profession, and generally we don't – as a profession, we tend to be reactive rather than proactive." — Kelly Grayson "We have to be worthy of [trust and respect]. And that's what we're trying to do here. So be better than the people you've seen." — Kelly Grayson "You don't let the people around you dictate your professionalism." — Chris Cebollero "Patient assessment is the most important skill a paramedic, EMT has." — Chris Cebollero Key takeaways 2024 EMS Trend Survey. The hosts highlighted the importance of the What Paramedics Want in 2024 annual EMS trend survey focusing on recruitment, retention, safety, health, wellness, technology adaptation and career development. [Insert Promo module linking directly to the survey: https://www.surveymonkey.com/r/2024WPW-EMS1] Future of EMS system design. The podcast touched on the issues faced by volunteer and rural EMS agencies, emphasizing the need for innovative solutions and cooperation among various squads. The discussion focused on evolving EMS, particularly the potential shift from paramedic/EMT teams to dual EMT teams with paramedics in chase vehicles, to enhance the use of EMT capabilities. Advocating proactivity in EMS. Grayson stressed the importance of being proactive rather than reactive in shaping the EMS profession, especially in education and practice standards. Both cohosts underscored the importance of ongoing personal and professional development, advocating for a culture of continual learning and improvement in EMS. Enhancing education and professional standards. The conversation delved into the challenges of EMS education, particularly in teaching comprehensive patient assessment and encouraging paramedics to expect more of themselves. Grayson shared experiences from teaching paramedic classes, focusing on the need for instructors to balance high expectations with realistic goals for entry-level paramedics. The goal for 2024, as expressed by Grayson, is to produce a new wave of competent paramedics, challenging existing educational norms to improve overall EMS quality. Importance of patient assessment skills: The cohosts also emphasized the critical role of patient assessment in EMS, advocating for more thorough and continuous assessment throughout patient care. Read more. Rapid Response: Scene safety trumps patient care but does not replace duty The episode provided valuable insights into the current state and future directions of EMS, highlighting challenges and opportunities. These discussions are vital for EMTs and paramedics as they navigate their careers in 2024. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

CoAEMSP’s Executive Director, George W. Hatch Jr., discusses the EMS accreditation journey This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. The Committee on Accreditation of Educational Programs for the Emergency Medical Services Professions (CoAEMSP) plans to launch a voluntary programmatic accreditation for Advanced Emergency Medical Technicians (AEMTs) by January. In this episode of Inside EMS1, cohost Chris Cebollero sits down with George W. Hatch Jr., EdD, LP, EMT-P, FAEMS, CoAEMSP’s executive director, to discuss the program. Top takeaways AEMT is not just an EMT with additional skills; it requires a broader skill set, including understanding pathophysiology and critical thinking. The decision to introduce voluntary accreditation for AEMT programs wasn't preplanned but came about due to discussions within the EMS community. This accreditation process is voluntary, and programs that choose not to pursue it can continue operating as they do currently. Accreditation will help standardize AEMT programs, improve pass rates on the national registry exam, and enhance the quality of EMS education. The process involves benchmarking programs against a set standard, and programs must satisfy sponsorship requirements. While there is no plan to extend this accreditation to EMT programs at the moment, it may be considered in the distant future if deemed necessary. Accreditation is part of the journey to elevate EMS to a profession and should be supported by those in the field. It's essential to stop complaining about the state of EMS education and start actively contributing to its improvement. Memorable quotes "It's about a process of improvement, a continual process of improvement." — Dr. Hatch "EMS may or may not be the choice that a lot of people want to make. We have to make it attractive and say, this is what you have to do to be in our profession." — Dr. Hatch EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this year's Inside EMS year-in-review episode, our cohosts, Chris Cebollero and Kelly Grayson, take a critical look at the major incidents that defined EMS in 2023. Together, they tackle: Paramedics behaving badly The episode begins with a focus on the troubling trend of subpar patient care and missteps. The hosts emphasize the importance of delivering compassionate and professional care on every call. They discuss the case in which EMS providers faced charges of first-degree murder after a patient died due to positional asphyxia, underscoring the need for accountability in the profession. Violence against providers Next, the hosts address the increasing incidents of violence against EMTs, including stabbings and assaults. They highlight the need for better safety measures and policies to protect EMS personnel. Criminalization of medical errors Shifting gears, the hosts delve into instances of medical errors, such as administering the wrong drug. They stress the critical importance of delivering high-quality patient care on every call, regardless of the nature of the complaint. Focus on CPR The discussion then turns to a dramatic moment in the NFL when Damar Hamlin went into cardiac arrest after a hit during a game. The hosts commend the quick response of athletic staff and paramedics, emphasizing the significance of well-executed resuscitation efforts. The demise of ET3 Finally, Chris and Kelly address the unexpected premature end of the ET3 model, a pilot program aimed at improving EMS care and reimbursement. The hosts express disappointment in CMS's decision and question the rationale behind it. In conclusion, this year-in-review podcast provides valuable insights into the challenges and triumphs of the EMS field in the past year. It highlights the need for accountability, safety measures and ongoing efforts to improve patient care and EMS policies. Memorable quote: "Every single call that we run has to be done with the utmost dedication, commitment, professionalism, as if it was the last or maybe even the first EMS call we've ever run. Complacency is what kills there." EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, hosts Chris Cebollero and Kelly Grayson delve into the crucial role of preceptors in EMS training and the impact they have on shaping the future of the profession. They emphasize the significance of preceptors as the "keepers of the flame" who pass on traditions and knowledge to new generations of EMS providers. Memorable quotes "Preceptors have a fundamental understanding of their role in shaping the future of the profession." — Kelly Grayson "Legacy. The keepers of the flame are not the instructors. They're not the officers. Officers come and go, but the preceptors are the keepers of the flame and pass on the traditions." — Kelly Grayson "Preceptors are probably the most important component of EMS education." — Kelly Grayson The hosts discuss the challenges and responsibilities of being a preceptor, emphasizing the need for preceptors to understand their role in shaping the future of EMS. They also touch on the importance of legacy and how preceptors play a pivotal role in maintaining and passing down the profession's traditions. Grayson underscores the value of preceptors, highlighting that they are the individuals who can guide and mentor new EMS providers, ultimately affecting the lives of countless patients. He emphasizes the importance of recognizing preceptors as vital contributors to EMS education. Listen to next: ‘You don’t know everything there is to know about EMS’ EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of the Inside EMS podcast, the discussion centered on the practical application of leadership in EMS. The conversation highlighted the gap between commonly used leadership buzzwords and their real-world implementation. Key points Employee engagement and empowerment. The need for genuine engagement and empowerment in the workplace was stressed. Kelly Grayson shares an example of providing discounted meals for employees during hectic schedules as a concrete example of servant leadership. Leadership by buzzwords. Our cohosts raise concerns about leaders in EMS who rely on buzzwords without understanding their practical implications. They suggest many EMS leaders are caught up in an "ego vortex," focusing more on authority and titles rather than service and care. Personal leadership journey. Chris Cebollero shares his personal journey from being a "horrible leader" to understanding the essence of effective leadership. He emphasizes the importance of emotional control and viewing challenges as solutions. Systemic issue in EMS leadership. The discussion highlights a systemic problem in EMS leadership, pointing out the lack of formal training and understanding of the art and science of leadership. Our cohosts stress that success in leadership should be measured by the engagement, satisfaction and productivity of the workforce. The Peter Principle. The conversation touches on the Peter Principle, where individuals are promoted to their level of incompetence. They note often, leaders are not equipped with the necessary tools and training for their roles. Difference between managers and leaders. A distinction is made between managers and leaders. Managers are described as those who enforce policies and procedures, whereas leaders are seen as doing the right thing and then justifying it officially. Learn more: Visit the EMS Leader Playbook Memorable quotes: "The true measurement of leadership success is how engaged, satisfied and productive the workforce is. Nothing else matters." — Chris Cebollero "Leadership is both an art and a science. You've got to know and understand the science before you can paint the portrait of organizational success." — Chris Cebollero This episode underscores the need for a paradigm shift in EMS leadership, moving away from traditional authoritative styles to a more engaged, empathetic and service-oriented approach. Rate and review Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, hosts Chris Cebollero and Kelly Grayson discuss an incident that sparked fierce debate within the EMS community. The incident in question occurred on October 27, 2023, when a Washington, D.C., firefighter/EMT was dismissed for stopping at a Chick-fil-A before responding to an ALS call. The hosts discuss the ethical implications of this decision, emphasizing the duty to act in emergency services. Cebollero and Grayson, while acknowledging the challenging landscape of working in EMS, stressed that personal needs and comfort should never compromise the responsibility to respond to emergencies. They shared personal experiences of missing meals due to service calls. The hosts stress how the duty to act commitment to help others should always outweigh personal needs in emergency services. The discussion also centered on the commendable actions of D.C. Fire and EMS in addressing the incident. Grayson was firm in his belief that the action taken by the D.C. firefighter/EMT was unequivocally unethical and damaging to the public trust. The hosts underscored the importance of upholding the greatest standards of ethics and responsibility, even when not in the public eye. Memorable quotes "Ethics are how you behave when no one is looking. There's not a whole lot of gray area in ethical situations." — Kelly Grayson "The whole point of 911 and the honor of what we do is, you call, we come: no question." — Kelly Grayson "I can’t count the number of times I have been waiting in line for food and I've been dispatched to a call. I've had to get out of line. I've had to lose my money. I didn't get a chance to eat that day." — Chris Cebollero "We have a duty to act. We have to be able to respond as we need to respond, regardless of our own personal needs." — Chris Cebollero Read next: Duty to act, assess, treat and transport. A legal refresher for EMS providers RATE AND REVIEW Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, hosts Chris Cebollero and Kelly Grayson discuss innovative approaches in EMS with guests Chief David Lewis and Kyle Gaines from the St. Charles County Ambulance District in Missouri. The district's unique approach to paramedicine, specifically in terms of substance use disorders, opioid use disorders and behavioral health, forms the crux of the conversation. Lewis shares how the escalating number of overdose cases necessitated a novel approach to community paramedicine. Starting as a passion project to save lives, the St. Charles County Mobile Integrated Healthcare Network was born from a need to tackle the overdose epidemic more effectively. Initially adopting a model from Ohio that involved paramedics, social workers and law enforcement officers responding to overdoses, they soon realized patients were reticent to engage when law enforcement was present. This led to the evolution of the program, with paramedics being specially trained to handle sensitive conversations, helping patients access treatment. Gaines discusses how educating their team members about addiction was instrumental in overcoming initial resistance to the program and ensuring its success. In the years since its inception, the program has grown and has proven to be effective, with about one in four patients they encounter eventually sitting in front of a treatment counselor. Read more: $1.5M grant allows SCCAD’s expansion of substance abuse program RATE AND REVIEW Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, hosts Chris Cebollero Kelly Grayson delve into the intricacies of patient assessments in emergency medical situations. They dissect the value of thorough assessments versus focused evaluations, highlighting the critical role of differential diagnosis and the dire need for feedback in honing EMS skills. The duo debate whether a detailed head-to-toe assessment is always necessary or if a focused assessment based on the chief complaint suffices. Chris opines that a thorough examination provides a fuller picture, vital in cases where patients may not have seen a healthcare professional in years. Kelly, on the other hand, advocates for a focused approach, emphasizing efficiency and relevancy to the primary complaint, especially in high-pressure emergency scenarios. The dialogue unveils a significant challenge in EMS education and practice – the delineation between a medical and trauma assessment, and the traditional versus a more systems-based approach to patient evaluations. They both acknowledge that the nature and depth of assessments could vary based on the patient's ability to participate in the examination. One eye-opening anecdote from Chris revealed a situation where a misdiagnosis by a doctor led to a critical oversight in patient care, underscoring the importance of independent assessments and differential diagnosis in EMS practice. Chris shares a valuable lesson from this experience, emphasizing the need to "talk oneself into the diagnosis" rather than accepting a preliminary diagnosis at face value. Kelly also addressed a fundamental challenge in EMS – the lack of feedback, which stifles the opportunity for professionals to refine their assessment skills and knowledge base. He asks, "how difficult it is to improve the art of assessment and your skills if you don't get feedback?" The hosts encourage EMS professionals to share their insights and best practices, acknowledging the collective effort required to enhance patient assessment methodologies and ultimately, patient care. They wrap up the discussion with an invitation for listener feedback, fostering an ongoing dialogue to advance EMS practice. The episode serves as a catalyst for a broader conversation on patient assessment best practices, urging EMS practitioners to continually evaluate and refine their approach towards patient care, thereby enhancing the overall quality and efficacy of emergency medical services. RATE AND REVIEW Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest. EMS1 is using generative AI to create some content that is edited and fact-checked by our editors.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, cohosts Chris Cebollero and Kelly Grayson discuss the importance of integrity, documentation and tracking errors in the field. Chris spent the past week in jury duty, listening to prosecutors unsuccessfully try a murder case that resulted in a hung jury. He shares details that tripped up law enforcement officers testifying in the case, and the jury’s perspective on errors made, lies told and how integrity doubts derailed the case. Memorable quotes “One of the things that you need to be able to remember is you should not talk about anything that is not written in your report, because they will tear it apart, and I watched that happen ... when we talk about documentation, why documentation is very, very important is because it's the little nuances that you leave out that now you're going to discuss that are going to get you into trouble.” — Chris Cebollero “In working with Gene Gandy back in the day … he used to say that the plaintiff's attorney – in a malpractice case – his job is to make you look like a sloppy idiot, and your attorney's job is to make you look like Johnny Gage. And the weapon that each one of them will use is your report. And it's up to you to determine who it's more valuable to: the plaintiff's attorney or your attorney.” — Kelly Grayson “We, in civil cases in EMS, we don't really get a jury of our peers. You know, we may have people who are demographically very similar to us, but as far as judging our actions, what they know is Hollywood, which is about as realistic a portrayal of EMS and medicine in general as your average Disney movie.” — Kelly Grayson “The briefer your remarks, the better your case is going to be received, and that's true, you know, it's probably just like an EMS lecture. If you go on forever and ever, you lose people. You want to capture their interest, say what you need to say, and set the stage for what's going to come.” — Kelly Grayson Rate and review Enjoying the show? Please take a moment to rate and review us on Apple Podcasts. Contact the Inside EMS team at theshow@ems1.com to share ideas, suggestions and feedback, or if you’d like to join us as a guest.

This episode of Inside EMS is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com. In this episode of Inside EMS, cohosts Chris Cebollero and Kelly Grayson welcome Chief Gary Ludwig to the podcast. The group discuss imparting knowledge to new medics and Ludwig’s latest book, “385 Things Veteran EMTs and Paramedics Can Teach You: Emergency Medical Technician and Paramedic Tips and Tricks of the Trade.” The book contains information on patient assessment, managing airways, starting IVs, penetrating trauma, crimes scenes and more. Chief Ludwig shares his experience with terrible PCRs, and why we should be teaching medics to write reports like our law enforcement partners. He shares tips like: Why you should always stay in the left lane How to avoid tipping stretchers Why to avoid abbreviations in PCRs For a signed copy, visit www.garyludwigbooks.com. About our guest Gary Ludwig is a well-known author, educator, speaker, and consultant who has served in three fire departments over his career. His fire, EMS, rescue, 911 and emergency management career spans a total of 46 years, including 35 years in two metropolitan cities, St. Louis and Memphis. He has been a paramedic for over 44 years. He served as the president of the International Association of Fire Chiefs (IAFC) during the 2019-20 term, and was selected as the International Career Fire Chief of the Year in 2022. He has a master’s degree in business and management. He has written over 500 articles for professional fire and EMS publications and is the author of four books. He has also been invited to speak at over 400 professional EMS or fire conferences or seminars. He has won numerous awards including the International Career Fire Chief of the Year in 2022, the James O. Page EMS Leadership Award in 2014 and the IAFC EMS Section’s James O Page Achievement Award in 2018. He has managed two award-winning metropolitan EMS systems (Memphis and St. Louis) and was fire chief of an ISO Class 1 fire department (Champaign). In 2022, he was appointed by FEMA Administrator Deanne Criswell to the National Advisory Council for FEMA.