S4 E7 - How to Master Q&A with Dr Brian Glibkowski

Answering questions is one of the most challenging leadership communication tests for a leader. The time pressure, unstated assumptions and even audience emotion can all make it a fraught situation; yet leaders who can master this high stakes interaction can influence and inspire their listeners. In this episode Bart is joined by Dr. Brian Gibkowski, Associate Professor of Management at North Central College in Illinois, to discuss his research on Answer Intelligence (AQ). Brian explains how his research into top golf pros led to his work in Q&A, a framework for listening, how to prepare and what types of answers you should use to influence.