Our interview guest is Stefan Read, SVP of Engagements and Strategy Practice Lead at Jackman, who joins us to discuss their ongoing Human Insights Study and why it is important for retailers to have a complete view of their customers—including their motivations and reasons for action (or inaction). In news, we discuss how Walmart’s steady sales growth differs from other retailers (and how people are returning to their brick-and-mortar offerings) and how customers “trading up” may influence home improvement retailers going forward after Lowe’s and Home Depot both noted high-dollar sales ticking upward recently.
The Retail Focus Podcast is proud to partner with Quantum Metric to present this week’s show. Visit them at quantummetric.com/podoffer, promo code RETAILFOCUS, to see if your business qualifies to receive their “12 Days of Insights” offer. Restrictions apply.