This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories”  where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers.

Practitioner Stories

You can follow the team on twitter at @PractitionerSt1

The Practitioner Stories Team Contact Info

Angela Orviz, twitter - @Artmadillo

Serena Nüsing, twitter - @SerenaNusing

Stéphanie Krus, twitter - @StephanieKrus

Vinishree Verma, twitter - @Vinishreee

Send us your thoughts and comments or ask us anything by emailing us at

Service Design: Practitioner Stories

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Join Chris Schreiner, Lisa Cooper, and Diana Franganillo from Strategy Analytics as they discuss the latest developments impacting the user experience across personal devices, automotive, and the smart home. Digest the latest research news from SA's UX Innovation Practice, listen to interviews from leading UX practitioners in industry and academia, and hear the team discuss the latest products and services from a human-centered design perspective.

Email us at UXSoup@strategyanalytics.com

Service Design: Practitioner Stories

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