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by API The Docs
API The Docs Podcast

Feedback is the key! - Interview with Alex Hoffer, Developer Relations Engineer at Plaid

Description

Alex Hoffer is a DevRel engineer at Plaid. Previously, she was managing the QA team at Dropbox for 6 years. At Plaid, she's been working on documentation and an overhaul of the Plaid developer docs. Developer experience is extremely important at Plaid and the docs are a big part of that. Tune in to hear more about how to create an excellent developer experience:

  • How does a cross-functional team work together with other departments in order to improve the developer functionality?
  • How developer experience is about product, documentation and engineering collaborating together?
  • What is her role in the API Review Committee, which helps ensure APIs are standardized and maintain their API style guide?
  • Docs revamp - how have they approached it, why have they done it, where is it going next?
  • How does the entire doc editing and authorship process work at Plaid?
  • And last but not least, how have they incorporated user feedback into the docs process!

The host is Laura Vass (Editor of Developer Portals Newsletter, Co-Founder of Pronovix).

Sources:

https://plaid.com/blog/new-plaid-docs/

plaid.com/careers

Details

Episode 6

by API The Docs