Neue Technologien, geänderte Kundenerwartungen und ein ungeahnter Run auf persönliche Kundengespräche über alle Kanäle hinweg machen eine Transformation des Contact Centers erforderlich.▿  

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#21 Die Transformation des Call Centers für ein erfolgreiches CX Management - CX-Talks Live Diskussion

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CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. 

Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. 

Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner.

Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, Customer Service und Vertrieb sowie Studierende. 

www.cx-talks.com

#21 Die Transformation des Call Centers für ein erfolgreiches CX Management - CX-Talks Live Diskussion

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