Emotional Inclusion x Richemont With Alain Li

Alain Li
As the Asia-Pacific Regional CEO of Richemont, Alain is responsible for overseeing and cultivating the presence and development of some of the world's most coveted luxury brands in the region such as Cartier, Montblanc, Van Cleef & Arpels to name a few. His objective is to build success in his industry through the success of his people. With a strong and agile team, he aims to be a truly holistic organization. His deeply humanistic leadership ethos is inspiring.

Insights from this episode:

• Leadership values and sense of purpose
• Customer and Employee Centricity
• We Care program
• Preventive support for employees
• Adaptive resiliency
• Evolving leadership through generations
• Destigmatization of mental wellness across cultures
• Cultivating an environment that allows vulnerability
• Corporate responsibility on employee’s job security and welfare
• Richemont retail academy and watch making school

Quotes from the show:

• “I think there is a responsibility of everyone to not just care for our customers, but also care for all our teams.” - Alain Li
• “At some point we all need a strong support system around us.” - Alain Li
• “The Truth in the matter is that the pull of looking at mental wellness in the workforce is greater than us.” - Mollie Jean De Dieu
• “I think it’s good that there is that awareness now; mental issues but also the need to look at things holistically and to try and do good. Just basically to try and do good by our colleagues, by our family, by our neighbor, and by each other.” - Alain Li
• “As people get exposed it becomes destigmatized. People understand that they are not alone in feeling those things.” - Alain Li
• “I think it’s important for us to know that we can bring our whole selves to work and also for leaders to be vulnerable themselves because at the end of the day we are the ones who are setting the note and the example for others to follow in our footsteps.” - Mollie Jean De Dieu
• “I think egolessness is a state of mind of mind, of awareness, of curiosity, of inquisitiveness, and paying attention and understanding one another.” - Mollie Jean De Dieu
• “We have a corporate responsibility to people who have given a lot of their time to support the business and I think it’s important for businesses to ensure that when times are tough, we do also look after the welfare of our teams who have been there during the good times as well.” - Alain Li
• “Whatever we do, it really has to start from within so we ourselves as leaders have to feel comfortable to be emotionally engaged with ourselves and then be able to be emotionally engaged with all of our colleagues and to set that tone to instill that culture of truly listening and truly caring.” - Alain Li
• “People talk about the digital revolution but I think the emotional inclusion revolution has taken a big step forward.” - Alain Li

Stay connected:

Alain Li - Linkedin
https://www.linkedin.com/in/alain-li-94272b181/

Emotional inclusion
https://www.emotionalinclusion.com/
https://www.instagram.com/emotional_inclusion/