Wondering how building a client experience program in your small business could help you attract & retain your high-end clients? Then, join Business Coach Leslie Hassler, and guest Bertine Hage as they share how to add value, create a client experience that people will rave about. In this episode we will cover:
- The 3 reasons why you need a client experience program NOW;
- The biggest mistake business owners make that disappoint their clients;
- How to add value to the client relationships & the myth of ‘it has to be big’;
- How to use the “two-scoop mindset” to reframe how you are already serving your high-end clients
Join in on the conversation with us live at Monday at 1:30 on this page; or subscribe to the show on BLAB.IM https://blab.im/YourBizRules.
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GUEST: Bertine Hage, The Customer Experience Architect
Free e-Book: Stop Losing Elite Clients NOW!
Bertine Hage, known by many as "The Customer Experience Architect" is a renowned international speaker, accomplished trainer, consultant and the founder of the widely recognized “Elite Customer Experience Formula”.
Bertine teaches luxury brands how to Boost Sales through Irresistible Service and build structures to deliver that "knock-your-socks-off" customer experience , that turns regular clients into raving fans. She reveals her secrets on how to create those “one-of-a-kind” experiences that wow your clients and pay YOU back…many times over!
Bertine Hage has been dedicated to providing customers with unique experiences for over 30 years. She has been referred to as a “modern genie with x-ray vision”, being a true master at creating lasting memories. Her keen insights on delivering service excellence come from real world experience, not vague theory.
As Chef Concierge at one of most prestigious, 5-star hotels in the world, Bertine has arranged everything from a live crocodile in a restaurant to a wedding on a busy street corner. Lining up the tooth fairy or tracking down a lost belly dancer are all in a day’s work, whether in the hotel or flying around the world in their corporate jet with an exclusive group of VIPs. She delivers “the impossible” with the ease of a wizard.
As a business leader, Bertine has successfully managed, inspired and trained teams to step up to a bigger and grander version of themselves, empowering them to deliver authentic, passionate service and orchestrate unforgettable experiences, that stem from a deep desire to truly make a difference in someone’s life.
Bertine is a single mom with a wonderful daughter and two amazing grandkids. She is an avid traveler, photographer and a lover of spicy foods who can be spotted re-charging her batteries with a great glass of wine on one of Vancouver’s many patios.
Armed with an infectious” can-do attitude” this Dutch native is ready to teach YOU how to turbo charge and explode YOUR business.
“The customer experience is the next competitive battleground”
~ Jerry Gregoire
In her easy-to-follow 3 part system Bertine teaches low cost, high impact, advanced customer service strategies that will AMAZE and FASCINATE your clients AND give YOU a huge competitive edge!
Contact Bertine at email@example.com or 604-787-4572
About Leslie Hassler, Dallas Business Coach
Leslie Hassler, owner of Your Biz RULES ™ coaches women business owners how to grow their business to be profitable, sustainable and rewarding. As a business growth coach in Dallas, Leslie helps smart service-based businesses across industries, avoid the pitfalls and distractions of business to grow into 6 and multiple 6-figure businesses, all without having to sacrifice your personal resources. In her practical and grounded approach, you learn how to zero in on what works, generate results and create a business that is a win for your clients, for yourself and your family.
Leslie’s ability to simplify the complex process of building a business, whether it’s marketing, sales, systems, or just finding time to do it all – you’ll make more progress working with Leslie than you ever did on your own. The strategies and techniques that her client’s implement creates 30% to 200% growth – easily within the next year.
At the end of the day, it’s about creating a business that supports your life, your family. As a mother of two ‘wild & crazy’ boys and wife to her soulmate of 16 years, Leslie understands that creating a healthy profitable business is key to supporting the lifestyle and health of her family.
Dallas Business Coach Your Biz Rules Dallas, Tx 972-892-3385