31. Getting the right signals for a recovery

For the 31st episode of InPhocus we finally get to sit down with Geoff Ryskamp.

As travel brands examine their options to capture what most hope will be a return to some form of normality in 2021, Ryskamp is a good source of expertise to discuss how the world of guest and customer engagement can play an important role.

We discuss everything from voice tech and social media to that stalwart of communications in the shape of email and how brands have figured out what "signals" to listen to.

Ryskamp is global head of hospitality, travel and leisure at Medallia.

The latest episode of InPhocus is produced in association with Allianz Partners and hosted by PhocusWire's Kevin May.

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