Microsoft 365 user adoption tips from a large MAT with the IT Director at Bridge Academy Trust

In this podcast episode, we caught up with Mark Fuller, IT Director for Bridge Academy Trust (BAT) – a multi academy trust based in Essex – about how they have extended Microsoft 365 with Cloud Box to improve communication and collaboration between their 12 schools.

Bridge Academy Trust is a large MAT made up of four secondary schools and eight primary schools. Providing education to students 3-19, the Trust needed a solution that would not only enable collaboration between its schools but also allow each individual school to embrace blended learning in its own unique way.

Following a merger, BAT found themselves managing ten different Microsoft 365 tenants across the trust – one for each of the schools and one for their central trust team:

“We quickly realised that this approach was unsustainable. Our staff had several different logins to access what they needed. It was complex and time-consuming, and didn’t promote any kind of collaboration or communication between our schools,” Mark explains.

“To make everything simpler and to encourage more collaboration between our schools, we made the decision to merge all schools into one BAT tenant with the help of Cloud Design Box and their partners.”

One of the key challenges when rolling out Microsoft 365 across BAT was that each school was at a very different stage in terms of blended learning.

“Some of our secondary schools were already using the full suite of tools in Microsoft for teaching and learning. Meanwhile, other schools were only using it for email and storing some files in OneDrive,” Mark explains.

“We also had a school using G Suite that we needed to migrate across and support them in using brand new blended learning tools.”

Mark describes his approach when it came to encouraging user adoption of Cloud Box in each school.

His first quick win is to set the school’s SharePoint intranet as the default homepage:

“This way, I’ve won half the battle because they’re already using it. The page contains links the staff will find useful – timetables, web applications, finance forms, HR forms, policies etc,” Mark tells us.

“When they open their computers, it’s the first thing they see – they haven’t got to start typing out the URL. It just makes navigation so much easier.”

As they roll out, Mark is working with each school to introduce them to SharePoint and Teams and support them with user adoption.

“I speak to staff and give them a brief demo of what SharePoint and Teams can do. I do live webinars and drop-in sessions using Microsoft Teams and record them so staff can watch later if they miss the live events,” he continues.

“I have also created a training site within SharePoint for staff to access. This not only has my own resources on there, but I have links to the courses created by Cloud Design Box and Microsoft. There’s no point in me re-creating what has already been done and they have saved me so much time.”

Mark points out that it’s important to recognise that each school, even if they are in the same trust, has very different needs and will use Microsoft 365 in different ways:

“It’s important we work with schools to create something that they will use, rather than telling them exactly how to use it. This has worked well, and we’ve had schools ask for all sorts of things, like a place to store all exam information and a site dedicated to assemblies,” Mark enthuses.

Lastly, Mark has made himself available to answer questions for any school that needs it:

“It can be a bit of information overload for some staff, so alongside the training and drop-in sessions, I have made myself available to answer questions from schools.”