Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago? 

Resources Cited in this Episode:

The Definition of User Experience (article)

WAP Mobile Phones Field Study Findings (article)

Describing UX to Family and Friends (3-min video)

Usability 101: Introduction to Usability (article)

User Experience vs. Customer Experience (article)

Jakob Nielsen's Profile, Articles, and Videos

1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)

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The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)

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