Operations aren't really sexy. It’s a side of most businesses that doesn't respond to flashy moves or easy hacks. It’s also one of the key areas for creating great customer experiences. Done right, your business can really live out your brand promises.

SoundCommerce opens up an enormous range of data for smoother operations and better customer experiences. This week on PFK, founder and CEO Eric Best shares his playbook for optimizing every step of the journey.

How to Shape Your Business Ops for the 21st Century with Eric Best from SoundCommerce

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Retaining customers has never been more important for eCommerce businesses. Join Kristen LaFrance, eCommerce retention specialist and head of community at Churn Buster, as she interviews guests from the top subscription businesses to learn how the best in the DTC space are retaining customers. If you're growing a subscription based business, running a subscribe and save program on your site, or just plain interested in hearing stories from the top DTC businesses, Playing for Keeps is for you.

How to Shape Your Business Ops for the 21st Century with Eric Best from SoundCommerce

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