EP75 How Do You Reach 999 If You Can’t Make A Voice Call? Innovating In The Public Sector with Becca Hume
This week, how do you contact emergency services when you can’t make a voice call?
999 was introduced in 1937, 84 years ago, and it’s been voice-based ever since. Not only does this cause challenges for the deaf community, but there are also many situational reasons why making a voice call is unrealistic; from allergies and choking, to domestic violence and terror attacks.
Talking to me today is Becca Hume, the founder of Tap SOS. Tap SOS is an emergency services app that enables users to interact with 999 through non-verbal communication. Becca’s journey to accessible design began when she worked with a deaf colleague and learnt sign language in order to communicate with him, fast becoming aware of the day-to-day challenges the deaf community face.
In this episode, Becca shares the realities of innovating in the public sector, and how the pandemic highlighted just how important this service is, especially considering the increase in domestic violence.
Becca is a recent winner of the Women in Innovation Award. Find out more: https://ktn-uk.org/programme/women-in-innovation/.
This conversation was recorded on 6th April 2021.
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Guest - Becca Hume
Host - Frankie Cotton
Sound Editor - Beth Davison
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