Episode 14: Assessing Culture and Mitigating Misconduct Risk

 In this Podcast, Glenn Tasky, SEACEN’s Director of Financial Stability  and Supervision / Payment and Settlement Systems, interviews Stephen  Scott and Jeff Kupfer of Starling Trust Sciences, LLC. Starling is a  behavioural sciences company that utilizes technology to assist in the  evaluation of culture of organizations, including banks and other  financial institutions. These evaluations can reveal deficiencies in a  bank’s culture that may point to heightened misconduct risk. The  Starling executives discuss the most prominent and most recent banking  scandals, and emphasize that culture within a bank (or any firm) is  contagious, and both executives and employees take their cues from their  peers – not necessarily from laws, regulations, and best practices – in  deciding on a course of action.