Powering Business Operations Through “Work From Home”

As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work from home? And how can the IT service desk smooth the transition and manage the influx of unfamiliar tickets as organizations adjust?

Azunna Anyanwu, IT Director at Aronson LLC, joins Chris McManus to discuss the ways his team prepared to support remote work through the service desk, and some of the unanticipated challenges working from home has presented.

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