In this interview, I am joined with none other than Simon T. Bailey. Simon is a breakthrough strategist who goes beyond feel-good content and provides real-life deliverables that truly impacts lives. He has also authored 10 books, his latest being  Be the Spark: Five Platinum Service Principles for Creating Customers for Life. Simon drops a bunch of gems for us in this interview so get ready to take some notes!

Creating Operational Excellence and Being the Spark in Your Organization with Simon T. Bailey

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Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about  ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.

Creating Operational Excellence and Being the Spark in Your Organization with Simon T. Bailey

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