Almost all industries have been affected by COVID-19, but travel and hospitality are perhaps the worst hit. Peter sat down with Simon Jeffries, who is head of product at Carrier, to discuss this crisis. They are owned by DER Touristik, also owns Kuoni (among several others), so they are hugely influential not just in luxury travel, but across the whole sector. They talk about Carrier pre-COVID, what it looks like now, and what Simon sees it looking like in the future. Simon tells Peter that booking fell off a cliff in March, but green shoots are already starting to show. They discussed the destinations that are likely to be popular for their clients as restrictions are eased, how their clients will get there safely, and how hotels will put on a show of new health and safety regulations. Nobody knows exactly what will happen as we move forward, or how different governments will deal with this crisis. By sharing information and insights within the industry, we can try and ensure we are in a strong position when things start to re-open.
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