This is Part 2 of our series. If you haven’t already, check out Part 1 here. This week, we’re helping savvy business owners tap into the intelligence of their Wi-Fi to attract more customers and grow more revenues. We’re back for the second part of our conversation with Boris Kluck, Senior Vice President of Commercial Mass Markets with Frontier Communications. After touching on opportunities for businesses to get more revenue by using Simply Wi-Fi Secure in Part 1, we’re back for more. This time, we’re diving back into the topic of mining your Wi-Fi for revenue by discussing the hot and cold abilities of heat maps and discovering traffic patterns for your business. Finding customers on social media, spending money more effectively and the importance of a good splash page are just a few of the gems uncovered in this episode. If you’re looking to grow your business and increase revenue, you’ll find twenty minutes of pure gold in the latest rendition of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Mining Your Wi-Fi for Revenues: Part 1 Simply Wi-Fi Secure Defending Your Wi-Fi Frontier Business Contact Our Guest Expert Connect with Boris on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

When you think about Wi-Fi, chances are you’re not thinking about the dollars and cents of revenue growth. Wi-Fi is often thought of as a utility for keeping businesses constantly connected, but new technological advances have opened the doors to fresh opportunities for information, customer behavior visibility, and revenue growth. It’s a rich topic with a lucrative upside. Our guest, Boris Kluck, is a telecommunications thought leader with more than thirty years of experience. Boris has worked with North America’s top telecommunications companies and now serves as the Senior Vice President of Commercial Mass Markets with Frontier Communications. In this episode we dive deep into the reality of a digital first world, new opportunities for small businesses, demystifying analytics and advanced Wi-Fi solutions. If you’re a small business owner, you won’t want to miss the discussion on capture rate, repeat vs. new visitors and length of stay. If you’re looking for ideas to spark growth and increase revenues for your business, this episode of Gain Your Edge is the one for you. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Simply Wi-Fi Secure Defending Your Wi-Fi Frontier Business Contact Our Guest Expert Connect with Boris on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Whether it’s the freshest technologies, the sleekest smartphones or the latest iterations in the Internet of Things (IoT), you can bet that millennials have already adopted it and made it their own. Often viewed as the hip, young professionals inhabiting the workforce, millennials have handled technology in a way that no other generation has. But when it comes to technology in the workplace, what exactly are millennials looking for? We posed that exact question to a focus group of millennial professionals and their responses are as wide-ranging as they come. Then we bring in Randy Zajonczkoski, Director of IT at Dixon Schwabl to give us his professional take on the workplace needs of this tech-savvy generation. With over two decades of experience, Randy has seen the office workspace evolve over time and offers helpful insights into the needs of the modern employee. Millennial influences on older generations, nostalgia and technology, equipping remote workers and the future of virtual reality are just a taste of what’s to come in this episode of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Dixon Schwabl Frontier Business Contact Our Guest Expert Connect with Randy on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

This holiday season, unwrap the latest tech headlines and trends with another installment of Headlines with a Hacker. Host Skip Lineberg and white hat hacker Bill Gardner discuss how e-commerce has changed Black Friday forever and how you can stay secure when doing your holiday shopping online. Plus, the latest on the Marriott International data breach and cryptocurrency’s continued plunge in value. Bill Gardner is a published author, white-hat hacker, and professor of digital forensics and information assurance at Marshall University, in Huntington, West Virginia. He uses his tech expertise not only to advise on IT security, but also to shed light on the latest headlines from the tech world. Today Bill takes the time to speak to us from SecureWV Hack3rCon, an annual cybersecurity conference Bill helped to found. Tune in to hear the latest goings-on from the tech world. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources New York Times—Fistfights and Long Lines on Black Friday? Not as Much Anymore. New York Times—Black Friday 2018: A Not-So-Wild Day for American Shoppers OpenX—2018 Consumer Holiday Shopping Report Business Insider—Cyber Monday 2018 is forecast to be the biggest online shopping day in US history CNBC—Black Friday pulled in a record $6.22 billion in online sales: Adobe Analytics Adweek—Cyber Monday 2018 is the new day to beat in ecommerce Business Wire—Another reason to Shop Small on Small Business Saturday: Approximately 67 cents of every dollar spent at a small business remains in the local community PC Mag—14 Tips for Safe Online Shopping CNN - Marriott reveals data breach of 500 million Starwood guests Marriott Announces Starwood Guest Reservation Database Security Incident Frontier Business Contact Our Guest Expert Connect with Bill on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

In business, as in life, communication is key. But despite the simplicity of this axiom, smooth communication can be a challenge for any company. It’s an issue that’s difficult enough for a single site, but multiply your locations and all of a sudden sharing files, information, even simple emails – can seem daunting. Multiple locations accessing shared applications in the cloud is a real challenge for many growing businesses. With these obstacles in mind, Frontier doubled down to build a solution that’s fast, secure and easy to use. This past September we unveiled that solution: Frontier Connect – WAN. Our guest today might be a familiar one for Gain Your Edge listeners. Lisa Partridge is the Director of Product Marketing at Frontier. With decades of experience in Wide Area Networking, security and a law degree, she’s our inside source for all things Frontier Connect – WAN. Today, we’re talking about the best way for businesses to share information across locations, the markets that will benefit from SD-WAN, real life network case studies and a whole lot more. This conversation is jam-packed with information that we can’t wait for you to hear on our 60th episode of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Frontier Connect – WAN What You Need to Know About SD-WAN GYE Ep.48 – Anywhere & Everywhere: How VPN is Changing the Way We Work GYE Ep.42 – Simplified User Experience and How SD-WAN is Disrupting the IT Industry Frontier Business MPLS – Multiprotocol Label Switching; type of data-carrying technique for high-performance telecommunications networks. MPLS directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table. ATM – Asynchronous Transfer Mode; a switching technique used by telecommunication networks that uses asynchronous time-division multiplexing to encode data into small, fixed-sized cells Frame – a digital data transmission unit in computer networking and telecommunication SLA – Service Level Agreement; a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider Stateful Firewall – a stateful inspection firewall examines the contents of individual packets at all layers of the OSI model, from the network layer to the application layer. It examines a packet’s origin, its destination and its port utilization in ultimately allowing or denying packets. More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Not too long ago the term “collaboration” brought to mind images of conference room tables filled with employees with notepads and pens, ready to talk business and brainstorm ideas. Fast forward to now and those tables have been replaced with video screens, apps and a broad range of smart, connected devices, where the limitations of geography no longer apply. Face-to-face collaboration is still an important piece of many successful endeavors, but with the enhanced opportunities brought about by technology, the possibilities for collaboration are almost limitless. The tricky part is often figuring out where to start. To answer that question, we’ve brought in Kevin Robertson, a senior product manager at Frontier Communications with 30 years of experience. His role has enabled him to figure out the answer to this question with the help of Frontier’s cloud-based collaboration tool, Frontier AnyWare. The importance of integrated communication tools, the efficiencies of everyday interactions, and reducing your emails by 40% are just a few of the topics covered in this valuable conversation. If you’re looking to update your unified communication platform, look no further than Episode 59 of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Frontier AnyWare UCaaS Frontier Business Contact Our Guest Expert Connect with Kevin on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Keeping products, services and data safe is a behind-the-scenes task for businesses, but one that’s extremely important. Unlike a company’s physical assets, locks, alarm systems, and surveillance technology aren’t enough to protect against digital threats. Today, we’re talking about protecting your Wi-Fi network from virtual attacks. Mitch Moore has made a career of sales and engineering and has acquired a serious understanding of Wi-Fi security along the way. As a Systems Engineer at Meraki, he spends his days helping others stay safe in the digital sphere. Today we’re learning about the growing capabilities of threats thanks to the cloud, points of vulnerability for small businesses, hiring white-hat hackers to engage in penetration testing and the ins and outs of Meraki’s latest solutions. Find out how to keep your Wi-Fi secure and your data protected in Episode 58 of Gain Your Edge. Like what you hear? Leave us a review on iTunes. We’d love to hear from you. References and Resources Ponemon Institute State of Cybersecurity WPA vs WPA2 Cisco Meraki Network Solutions Frontier Business Contact Our Guest Expert Connect with Mitch on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We all know that communication is key to success, but when your industry is medical device manufacturing and your products are connected to the human body, there’s little room for error. BioDerm is a leading medical device manufacturer within its niche. With rigorous service standards that help to create premier products, the need for quality communication is second to none. As part of an ultra-competitive market, BioDerm’s old communications network wasn’t making the cut and a change was needed, as the company intensified its direct-to-consumer strategy. Today we’re talking to Gaet Tyranski, President of BioDerm, about how his company worked with Frontier to improve its communications network and bolster its position as a market leader. With fascinating worldwide professional experience, Gaet knows the importance of executing smooth, efficient operations and a seamless customer experience. Doing more with less, direct-to-consumer marketing trends, the need for a flexible, unified communications system and much more get discussed in today’s conversation. It’s a deep dive case study for episode 57 of Gain Your Edge. References and Resources BioDerm Voice Solutions from Frontier and Mitel Frontier Business More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Get your pads, grab your sticks and lace your skates for this hockey infused rendition of Gain Your Edge. No matter the size or prestige of an organization, seamless communication with customers and colleagues is key. Today we’re taking it to the frozen rink of the NHL’s LA Kings to check in on how Frontier AnyWare and Mitel put the Kings’ communication problems on ice. Frontier and Mitel have recently partnered with AEG, the Kings’ parent company, to facilitate better communication for the organization. We decided what better way to check in on the new partnership than by talking to someone with feet on the ground. Kelly Cheeseman has worked in sports his entire professional career and is now the COO of the LA Kings. From the LA Dodgers group sales department when he was fresh out of college to his position now with the Kings, Kelly knows the importance of communication in the sports world. Our discussion revolves around ticket sales, AEG’s global sports presence, and system implementation as well as the prerequisite Zamboni talk. It’s all things Kings and communication in this episode of Gain Your Edge. References and Resources LA Kings AEG Sports Mitel Unified Communications Frontier AnyWare Frontier Business Contact Our Guest Expert Connect with Kelly on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

As you gather around your family and friends for the 4th of July, we decided to revisit a Gain Your Edge classic that’s fun for you and the whole crew. It was and still is our most explosive episode yet! With Independence Day nearly upon us, we’re taking you behind the curtain of firework technology, so you can appreciate the inner workings as well as the spectacle in the sky. And to help us understand the rocket’s red glare, we have a very special guest: Phil Grucci, CEO and Creative Director of Fireworks by Grucci – holder of the Guinness World Records for Largest Fireworks Display and Largest Pyrotechnic Image. Founded in 1850, his company has lit up eight US Presidential Inaugurations, Olympic Games, World’s Fairs and much more all over the globe. References and Resources Fireworks by Grucci Download the Official Grucci App & Watch Live Shows Frontier Business Advanced Commercial Solutions Contact Our Guest Expert Connect with Phil on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

For our long-time listeners, you may remember a discussion we had last summer about the smart way to buy tech for your company. That show featured some great insights from TAMCO Managing Partner Paul Metzheiser on how to analyze the tech needs of your business and choosing the right payment option. Fast forward a year and we’ve brought Paul back for an encore performance. If his first appearance was the appetizer, this episode is the main course. We’ll be diving deeper into the Total Cost of Ownership and how that’s evolving into a new and different TCO – Total Cost of Operations. The benefits of subscription models, effects of the cloud on costs, technology obsolescence and more also get play in today’s episode of Gain Your Edge. References and Resources GYE Ep. 36: The Smart Way to Buy Tech TAMCO Frontier Shield Frontier Business Contact Our Guest Expert Connect with Paul on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

We here at Gain Your Edge get excited at the prospect of bringing you insightful podcasts to help you gain a competitive edge for your business and for yourself every month. This week, however, we’re coming to you from a different angle. Instead of providing you with the latest and greatest for your business life, we decided it was time to discuss the more personal side of things. Suicide is an unfortunate reality that many friends and families have had to deal with. From Netflix shows to the heights of business power, it’s an issue that needs to be discussed. Dennis Gillan is a national thought leader on the topic of suicide prevention. He travels the nation speaking and raising awareness for mental health. With a very personal history of suicide, Dennis guides us through coping with such loss, the power of sharing, the importance of coworkers and much more. We hope to help you gain an expanded understanding of this important topic through the lens of business with this special episode of Gain Your Edge. References and Resources American Foundation for Suicide Prevention Working Minds Man Therapy Partnership for Workplace Mental Health Screening for Mental Health, Inc. DennisGillan.com Contact Our Guest Expert Connect with Dennis on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

What do torpedoes, World War II, and the golden age of Hollywood have in common? If you guessed Wi-Fi, you’d be correct! But how do these seemingly disparate topics overlap and where does Wi-Fi fit into all of this? We thought we’d have some fun diving into the history of Wi-Fi, its revolutionary beginnings and how the speed of its evolution affects your business today, in the first of a two-part series. Ed Wyatt is an Engineering Manager for Ruckus, an ARRIS company. ARRIS is a multi-billion dollar provider of hardware and software to 1,7000 cable, modem and telecom operators across 17 countries. With over 20 years of experience as an engineer, Ed has been involved with Wi-Fi before the term “Wi-Fi” was cool, which makes him the perfect candidate to set the record straight about the origins of this now ubiquitous technology. Prepare for a trip into the history books from Wi-Fi’s Hollywood roots to the tipping point of the new millennium and more in this episode of Gain Your Edge. References and Resources Ruckus Wireless The Evolution of Business Wi-Fi Honor Flight Ruckus an ARRIS Company Wi-Fi for Business by Frontier Contact Our Guest Expert Connect with Ed on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Showers, flowers, and the month of May means that spring is upon us. In the spirit of the season, we decided to do some spring cleaning of our own and take a look into the latest tech headlines and trends. Today, Skip welcomes back our resident white hat hacker, Bill Gardner for the seventh installment of Headlines with a Hacker. Ransomware, malware, autonomous vehicles, and virtual reality goggles all make an appearance on today’s episode. A special segment on Facebook’s latest data breach and figuring out if it’s time to delete our accounts is up for debate as well. As an author, professor and white-hat hacker, Bill is a true tech triple-threat who uses his experience to provide crucial IT security tips. With an eye for notable stories, Bill is always on the lookout for the latest tech headlines currently affecting the industry. He presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the latest fascinations in the world of tech. References and Resources Homeland Security Today - Cities, Companies Should Heed Warning of Atlanta Ransomware Attack, Say Experts CNN – Atlanta Ransomware Attack Total360 Business Continuity Podcast: Business Continuity and Disaster Recovery with Total360 Popular Mechanics – The Way We Talk About Self-Driving Cars Is Going To Get People Killed The New York Times – Cambridge Analytica and Facebook: The Scandal and the Fallout So Far The New York Times – Mark Zuckerberg Testifies on Facebook Before Skeptical Lawmakers TechCrunch – Facebook Moves to Shrink Its Legal Liabilites Under GDPR Contact Our Guest Expert Connect with Bill on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Our primary focus is bringing you the ideas and voices on the cutting edge of technology—to help you gain a competitive edge for your business. VPN, user experience, intellectual property, video surveillance, data security, AI, VoIP … you name it, we’ve covered it. But today we decided to switch things up. For the 50th episode of Gain Your Edge, we’re turning the idea of technology on its head. Instead of the usual tech talk, we’ve put together an entire show about the exact opposite ­– how to unplug. We’re reliving some of the best moments and insights from our guest gurus on how they disconnect. We’ll take a few calls from some friends of the podcast as well. Whether it’s in the form of family, sports, outdoor recreation, making/crafting or traveling, our guests have a plethora of options to turn off the tech switch and unwind. Enjoy this “golden” episode of Gain Your Edge. Catch Up On These Top Podcast Episodes: Video Surveillance with Clear2there Business Continuity and Disaster Recovery with Total360 Anywhere & Everywhere: How VPN is Changing the Way We Work The Smart Way to Buy Technology Highlights from CES 2018 with Evan Kirstel How Companies Harness the Power of Voice Recognition & Artificial Intelligence Behind the Bracket: The Tech of March Madness Red, White & Boom: the Technology Behind Fireworks References and Resources VoIP Solutions by Frontier Frontier Business More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Libsyn/Website Copy: We’ve talked a lot about digital security here on Gain Your Edge but with all of the technology that surrounds us these days it can be easy to forget the security of physical assets. The world of security spans from the benchmark protocol of locks on doors to the personal realm of security guards themselves. With that in mind, today we’ve brought on Tom Shafron, Lead Engineer of Clear2there, to bring us through the exciting developments in one of the longest standing safety precautions – video surveillance Tom’s career is a story of its own. Prior to his role at Clear2there, he founded the multi-million dollar USAG, a video security and surveillance provider. He also created the toolbar overlay service, Log-Me-On, that was subsequently sold to Yahoo! where he led the platform to over 40 million active users and $100 million in annual revenue. His background shines through as we discuss the cost effectiveness of smart devices, evolving beyond security and into processes, event driven searches, how cell phone cameras changed the industry and a whole lot more. Settle in and get your notepads ready for this jam-packed episode of Gain Your Edge. References and Resources Clear2there Case Studies Frontier Video Surveillance Frontier Business More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them. ---------------------------------------------------------------------------- According to Moore’s Law, technology halves in size and doubles in power every couple of years. It’s one of the reasons that most of us work with the computers at our desk as well as the computers in our pockets. Today, we bring Lisa Partridge to the table to talk about the modern age of working. Offices, airports, hotels and homes, people work anywhere and everywhere these days due in large part to VPNs, Virtual Private Networks. Lisa is the Director of Data Product Management for Frontier Communications with a wealth of practical knowledge when it comes to VPNs. In this episode, we tap her brain for insights into best practices, current trends and the latest news in the VPN enabled mobile workplace. We’ll talk about figuring out if you need a VPN for your business, Facebook’s latest VPN headlines and even (digital) coffee shop security. All this and more is in store for you in Episode 48 of Gain Your Edge. References and Resources Why Your Business Needs an IP VPN Mobility Is Going Mainstream How SD-WAN is Disrupting the IT Industry Frontier Business More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them. ---------------------------------------------------------------------------- Every year, more than 170,000 people from 150 countries flock to the Las Vegas Convention Center for CES (formerly The International Consumer Electronics Show), where nearly 4,000 companies showcase their newest and most exciting consumer products, ranging from drones and self-driving cars to technology for entire smart cities. In this episode, we welcome internationally-recognized thought leader and social media influencer Evan Kirstel about what he saw at the conference and what we should expect in the near future. Evan comes to us with 20+ years of expertise spanning the internet of things, cloud data security, and health technology for both startups and behemoths like Intel and Oracle. He’s passionate about Social Business and strives to help accelerate the growth of the digital health economy, making him the perfect candidate to fill us in on this year’s CES. The rise of the quantified self, machine learning photography and voice enabled toasters all make an appearance in this week’s podcast. And the future of laptops? Think three screens. All that and more on episode 47 of Gain Your Edge. References and Resources CES Watch Sessions from CES 2018 Glucose Monitoring Patch Ultra Short Throw Projector eViRa #HealthTech Strategies Frontier Business Contact Our Guest Expert Connect with Evan on LinkedIn, Twitter, and Instagram More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

It feels like each and everyday, technology advances another rung up the digital ladder. With this rapid pace of growth comes a faster and more efficient business world. More business means more data and more data means the need for digital security has never been higher. In this episode, we sit down with Chris Culver, Computer Services Manager at Total Communications to cover the dangers of lost data and the steps businesses can take to help avoid such digital disasters. With fifteen years of IT experience and heavy emphasis on IT infrastructure and IT management, Chris Culver knows the ins and outs of keeping your data safe. Total360 Business Continuity is an innovative information security solution that provides companies with a powerful, integrated combination of on-site and off-site (data center) measures to help guard against malware, data loss and other threats. Today, Chris gives us the straight scoop on how this new solution has dramatically improved business continuity for a wide range of organizations. References and Resources Total360 Business Continuity 10 Key Stats from Datto’s State of Ransomware Report Ethernet Solutions from Frontier Business Network Disaster Recovery and Survivability Contact Our Guest Expert Connect with Chris on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com

Have you ever experienced that moment of insight where the lightbulb goes off and a new invention is born in your mind? From the shower to the store and everywhere in between, a genius idea can strike at any time. On this episode, we talk to Sam Baxter, Chief Technology Officer at IP.com to talk about these lightning bolt moments and the world of intellectual property. IP.com has brought the world of intellectual property into the modern age with innovative tools and processes for the 21st century. In the IT world, invention and innovation drive the industry forward and Sam is at the forefront of the latest and greatest. Patents, ideas and the Semantic Map are all on the table for this episode. We’ll also cover the transformation of IP from physical to digital, the role of algorithms in search and the language of legal documents. References and Resources IP.com Semantic Search: Cognitive Retrieval and Semantic Mapping Branching Out with Corporate Tree Advanced Communication Solutions from Frontier Business Contact Our Guest Expert Connect with Sam on LinkedIn More Host Skip Lineberg Subscribe via iTunes Send your feedback, comments and questions to BusinessEdge@Frontier.com