Empathy SHOULD Be a KPI
Did you know that empathy is tied to an organization's profits? It's also not measured or managed effectively...which may be a significant contributing factor in company lay-offs.
Empathy builds trust, trust builds high-performing teams, and high-performing teams deliver value and increase profit. Join me on this episode as I make a case for empathy to become a KPI...after all, it's been a great ROI input for thousands of years!
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