On this episode, co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: *Business Process Management Market To Reach USD 83.2 Billion By 2032 | DataHorizzon Research https://finance.yahoo.com/news/business-process-management-market-reach-055500802.html *Scientists create 'toxic AI' that is rewarded for thinking up the worst possible questions we could imagine https://www.livescience.com/technology/artificial-intelligence/scientists-create-toxic-ai-that-is-rewarded-for-thinking-up-the-worst-possible-questions-we-could-imagine *Meet your new IT superhero: Citizen developers flex their AI muscles https://www.msn.com/en-us/money/technology/meet-your-new-it-superhero-citizen-developers-flex-their-ai-muscles/ar-AA1nsWp9 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Manuj Aggarwal, CIO at TetraNoodle and a Top Voice in AI on social media, who addresses some common misperceptions about AI and talks about how AI is positively impacting society and business if it is applied the right way. . Here’s what we talked with Manuj about: *How technology changed Manuj's life trajectory *How TetraNoodle helps companies define the appropriate AI strategy *How GenAI affects Traditional AI *The societal impacts of AI *The importance of AI getting designed and trained by people who understand humans really well *The business functions that will be completely transformed first by AI *How companies lagging behind in AI can catch up *Getting business leaders fully engaged in the AI revolution *Preparing the next generation of workers . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: *Paying tribute to DALL-E 2 as it sunsets *Is the US headed to a 32-hour workweek as a result of automation and AI? *will.i.am (Black Eyed Peas) an AI champion? . Links to articles referenced in this podcast: https://arstechnica.com/information-technology/2024/04/when-ai-images-were-mind-blowing-early-users-recall-the-first-days-of-dall-e-2/https://www.cnbc.com/amp/2024/03/14/ai-and-automation-justify-shorter-work-week-democrats-argue.htmlhttps://www.avclub.com/will-i-am-podcast-cohost-ai-1851169055 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Girish Pai, Technology Portfolio Director at Ericsson, who talks about Ericsson's automation capability and the successful returns they have achieved with it. Telco is an extremely fast-moving industry, and emerging tech is making it go even faster. The need for agility and versatility to respond to changes in this sector is greater than ever, and intelligent automation is filling this role in a big way. . Here’s what we talked with Girish about: *Ericsson’s automation journey to date *Ericsson's value realization methodology for automation initiatives *The role of intelligent automation in growth and customer engagement strategies *Keeping the business operations stakeholders engaged *Where GenAI will likely have the biggest impact *Advice for scaling *Managing a heterogeneous automation platform *What’s next for Ericsson’s automation program . To ensure that you never miss an episode of Transform NOW, be sure to subscribe

On this podcast, Brad Hairston talks with Giovanni Gentile, Managing Director of Automation & Artificial Intelligence Platforms & Product Services at State Street Bank, who talks about his organization's very successful automation journey and how his soccer coaching skills have helped him and his team embed automation and innovation into the culture. . Here’s what we talked with Gio about: *The automation journey at State Street *Leveraging GenAI and other AI skills in the right way *Measuring automation benefits *Embedding automation and AI into the culture *The biggest contributor to automation success *What’s next for the automation program at State Street *How coaching soccer relates to cultivating automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Brent Kedzierski, Chief Industrial Advocate at HumanWRKS about the historical context and perception of automation, as well as the evolution of intelligent automation. He emphasizes the importance of balancing technological growth with economic sustainability and provides practical advice for HR teams. Brent also introduces the concept of humanation, which involves automating tasks that support human decision-making and creativity. He highlights the need for companies to strategically prepare for automation and address the changing nature of work. Here’s what we talked with Brent about: - How automation has been a longstanding fear due to historical conditioning, but it can enhance human performance and create new jobs - Applying intelligent automation to allow humans to focus on creativity and collaboration - Strategically automating tasks that are dull, dirty, dangerous, or demanding, while enhancing human capacity for cognition, collaboration, and creativity - Balancing technological growth with economic sustainability - How HR teams can create engaging and purposeful work experiences To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michel Marchuk talks with Rotem Alaluf, the founder and CEO of Wand.ai. Rotem discusses the evolution and development of AI and its impact on businesses. He emphasizes the importance of bridging the gap between AI technologies and real-world value, particularly through natural language interaction. The conversation explores the role of OpenAI's GPT-3 in spurring the adoption of AI and the need for steering mechanisms and personalization in AI agents, the ethical use of AI, and the potential for bias. We also discuss the future of AI ecosystems and the potential for higher-level commands and autonomy as intelligent automation uses more AI components. Here’s what we talked with Rotem about: - AI technologies are evolving to bridge the gap between AI capabilities and real-world value, particularly through natural language interaction. - OpenAI's GPT-3 has played a significant role in showcasing the potential of AI and changing perceptions about its complexity and usability. - Steering mechanisms and personalization are crucial for AI agents to effectively collaborate with humans and achieve complex tasks. - Ethical use and the mitigation of bias in AI systems are important considerations that require careful regulation and data selection. - The future of AI ecosystems lies in the ability to give higher-level commands and prompts to AI agents, enabling greater autonomy and productivity gains. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Phil Russell from C TWO at the Dallas BP Live event. We discuss how C TWO acts as an insurance policy for automations, ensuring that the work is delivered successfully and meeting business expectations and discuss how the C TWO platform is suitable for customers at different stages of their automation journey, from entry-level to highly mature improving the quality of life for automation teams and its ability to support long-term transformation. Here’s what we talked with Phil about: - How customers in various stages of their automation journey have different needs for tracking and management. - How integrating generative AI enables intelligent work management and process improvement. - Why focusing on improving the quality of life for automation teams supports long-term transformation success. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

At SS&C Blue Prism Live in Dallas, Texas on February 27, 2024, Brad Hairston caught up with Paul Branson, Director of Solution Engineering for the Americas at our consulting partner Novelis, who explained how his firm stays focused on the end-to-end business processes that their clients are trying to reinvent through intelligent automation. . Here’s what we talked with Paul about: *What Novelis does best *How Novelis works with organizations to establish/sustain/scale their automation capability *The role of Novelis’ research lab *How process intelligence is impacting intelligent automation journeys *The advent of GenAI and how Novelis is helping clients in this space *How Novelis' SmartRoby platform is helping companies orchestrate, govern, and report on their end-to-end automation capability . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Tom Davenport, renowned academic, author, and expert in AI, data science, machine learning and information systems, who explains how citizen-led technology is sweeping across all areas of organizations with very positive results. . Here’s what we talked with Tom about: *Why citizen-led technology is trending and how GenAI has impacted it *The importance of citizen-led technology to the health of an organization *Changing IT views around business technology enablement *The criticality of skill development and knowledge transfer *Addressing the challenges and risks associated with citizen-led efforts *How company culture and leadership support drive citizen-led technology *The role of higher education institutions in preparing students for citizen-led technology . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Kathy Murphy, Product Lead, Intelligent Automation at SS&C Retirement Solutions, and Alec Sutherland, Principal, Intelligent Automation at SS&C Blue Prism, who explain how SS&C's very successful internal automation program achieved the fastest deployment of 1,000 digital workers in SS&C Blue Prism's history. . Here’s what we talked with Kathy and Alec about: *How the internal automation effort started and what’s unique about it *The approach to re-skilling *The makeup of the delivery team *The mass migration of UiPath automations to SS&C Blue Prism as a part of this program *The operating model that best supported the scale and pace required *Critical success factors *Benefits quantification *The lasting impact on internal teams *The implications of this program on SS&C Blue Prism customers . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Dr. John Sviokla, Co-Founder of GAI Insights and Executive Fellow at Harvard Business School, who explains how his research firm is helping companies navigate the early days of GenAI and why everyone should be so excited about this latest technology disruption. . Here’s what we talked with John about: *The origins of John’s GenAI research firm and how it is differentiated *GenAI compared to previous technology disruptions *The WINS framework for gauging the level of transformation for specific industries *Where the leadership of GenAI efforts/explorations exists *Where most companies are beginning their GenAI journey *Using GenAI to extend the level of automation previously applied through RPA and predictive AI *Inhibitors to GenAI adoption *The biggest misperception around GenAI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Frank Casale, founder and chairman of The Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), about his journey into automation and AI, the impact of AI technology, the rise of intelligent autonomous agents, and the challenges organizations face in preparing for AI. He also explores the balance between governance and innovation, the future of AI and immersive tech, and offers advice for young professionals entering the field. Here’s what we talked with Frank about: - AI technology is rapidly evolving and has the potential to revolutionize industries. - Intelligent autonomous agents are the next evolution of intelligent automation. - Organizations need to embrace AI technology and prepare their people for the changes it will bring. - Balancing governance and innovation is crucial for successful implementation of AI technology. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Tonille Miller, founder and CEO of EXT, about the impact of remote work on connection and relationships, and the role of technology in finding meaning in work. We also explore how organizations can manage role changes and lead change effectively as technology transforms operations. Tonille shares insights from her book, 'The Flourishing Effect,' which focuses on creating optimal experiences and meeting human needs in the workplace. She emphasizes the importance of removing sources of friction and providing experiences that meet people's needs for meaning, purpose, well-being, connection, and growth. Overall, the conversation highlights the need for organizations to prioritize human well-being and adapt to the changing landscape of work. Here’s what we talked with Tonille about: - How technology can help employees find more meaning in their work by automating mundane tasks and allowing them to focus on higher-order thinking, problem-solving, and innovation. - Why managing role changes in organizations adopting new technologies requires a focus on human well-being, proactive change management, and addressing friction and resistance. - Why leaders should put their workforce at the center of change efforts, frame changes in terms of shared values and employee benefits, and actively involve managers and influencers in the change process. Tonille's book: The Flourishing Effect: Unlocking Employee Thriving and High Performance as Your Competitive Edge: Miller, Tonille: 9798988733850: Amazon.com: Books To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who explains how his consulting firm is helping companies carefully and effectively integrate GenAI into their process automations. . Here’s what we talked with Xavier about: *The secret to Reveal Group’s success and growth in the intelligent automation industry *Market maturity with regard to intelligent automation *The biggest obstacles to advancing and scaling automation programs *Where most companies currently are with GenAI exploration *The importance of prompt engineering *How Reveal Group helps companies test and evaluate GPT-Based Solutions *Determining when human-in-the-loop makes sense with GenAI outputs *A Reveal Group engagement example involving digital workers connected to GenAI *Thoughts and predictions for intelligent automation in 2024 . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization. . Here’s what we talked with Mark about: *Why chatbots have come up short *How CLEVVA virtual agents automate specific conversations *Managing conversations across multiple channels *How CLEVVA leverages GenAI technologies *Ensuring accuracy and reliability of virtual agent answers *How virtual agents work with SS&C Blue Prism digital workers *How process mining technology is utilizing conversation data . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this encore episode, host Michael Marchuk speaks with Catherine Stewart from Novelis about reaching real results with automation and Generative AI. Catherine discusses the management platform SmartRoby that fuses the power of SS&C Blue Prism's intelligent automation platform with the capabilities of Gen AI to drive results. This recording was originally published on LinkedIn Live for the SS&C Blue Prism "BP Live" event in Toronto. Here’s what we talked with Catherine about: - The investment Novelis has made in R&D for Gen AI - Novelis Labs that has been developing solutions supporting intelligent automation - What we can look forward to in 2024 from Gen AI To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Bent Dalager, Nordic Head KPMG NewTech, who explains how companies are finding more and more innovative ways to use automation and AI. . Here’s what we talked with Bent about: *The way GenAI is impacting how companies are leveraging automation *The rationale for digital insourcing *How future business processes need to be re-engineered differently *Why the Nordics are paving the way toward a more digital world *How/when quantum computing will change things . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Thought Leadership in Intelligent Automation . Co-hosts Michael Marchuk and Brad Hairston conclude their 2023 podcast season by reminiscing about the diverse topics and insightful guests featured across 50 episodes. They each highlight standout moments, including discussions on topics such as AI data labeling, bias, reskilling, scaling automation, workforce transformation, and the impact of Gen AI on human skills. They emphasize the need for continuous learning and adapting to rapid technological changes while sharing stories from leading experts, futurists, partners, and customers, underscoring the significance of embedding automation into organizational culture for continued success. . Podcast episodes mentioned: *Episode 215 - Accelerating AI Through Automated Data Labeling, featuring Alex Ratner from Snorkel AI *Episode 252 - The Future of Humanity and AI: A Conversation with Futurist Trond Undheim *Episode 231 - Workforce Ecosystems and AI, featuring Elizabeth Altman and Christoph Riedl from The Brookings Institute *Episode 242 - Exploring the Two Sides of Bias, featuring Igor Grubisic from VMWare *Episode 244 - Training as a Secret Weapon in Digital Transformation, featuring John Peebles from Administrate *Episode 228 - Making Sense of the Buzz Around GenAI, featuring Ted Shelton from Bain & Company *Episode 239 - Artificially Human - Making Sense of Automation and AI, featuring Rob Whiteman *Episode 245 - Pursuing Responsible Automation with Faethm, featuring John Rogers *Episode 224 - Switching Lanes to Accelerate Digital Transformation, featuring Chris Stegner from Very Big Things *Episode 230 - Automation = Innovation at Pfizer, featuring Namita Pande *Episode 238 - Cultivating a Culture of Automation at Banner Health, featuring Suzi Dack . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Adam Helfgott, CEO of Valence, about the importance of leveraging data that you can trust, not only from within your organization, but also between business partners. Adam's extensive experience with blockchain and federated data models provides insight on how organizations can unlock value and achieve more substantial outcomes. Here’s what we talked with Adam about: - Federated data models using blockchain - Building trust models to gain better insights using aggregated data from other sources - How traditional business models like pharma and healthcare can build new revenue streams using federated data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!