Ep 20: Essential Boundaries for Service Providers
In today's episode, we are diving into how to set up boundaries, and what specific boundaries you need, as a service provider. I am so excited to be talking about this with you because boundaries are my jam. Before we go any further, this episode plays directly off of episode 19, where we talk about people pleasing. So if you missed that one, I definitely recommend going back and having a listen.
During the month of February I'm breaking down the three massive mistakes that all service providers make. In episode 18, we talked about the first mistake: Pricing your services incorrectly. This also included access to an exclusive freebie, my client capacity calculator, that helps you figure out how many clients you need at what price point in order to hit your monthly goal. Trust me, you do not want to miss it. Grab your client capacity calculator now!
In today's episode, we're specifically covering:
- What are boundaries?
- How to identify areas where boundaries are needed
- General business boundaries
- Work hours
- Schedule
- Customer service boundaries
- Response times to emails
- Where you do customer service
- Responses to frequently asked questions
- How to answer "pick your brain" requests
- Boundaries on client work
- Work With Me page
- Booking calls
- Creating drafts
- Call-cancellation policy
- Methods of communication
- Scope of work
- Refund policy
- Mini-services and when they expire
What I want you to do is send me a DM or share a story and tag me @courtneychaal and let me know the one boundary you will set after listening to this episode.
And, if you haven't already, make sure to download the FREE client capacity calculator; it is a true gem, and you don't want to miss it.
Resources Mentioned :
Episode 17: 3 Mistakes ALL Service Providers Are Making
Episode 18: How to Price Your Services
Episode 19: People Pleasing
Book: Radical Candor- Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott
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