Episode 42 - The world of comms, a vital piece of the pie, with Tori and Tammy
Today Nick sits down with Tori and Tammy, two communication officers from an Australian state service. We work with comms every day, we can't do our job without them, yet very few of us really understand how they work.
Today we look at how call taking and dispatch works, how they deal with cognitive overload, and break down some common misconceptions.
Today we look at how call taking and dispatch works, how they deal with cognitive overload, and break down some common misconceptions.
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