Strengthening service delivery processes in Kampala

"How can the interest and the commitment of those in charge of this city be galvanised, so that they see service delivery as important as an end in itself? For me, we need first to mobilise citizens."

People living and working informally are often the most affected by shortfalls in service provision, impacting their access to education, healthcare, markets, sanitation, roads and more. In this episode, ACRC researchers Badru Bukenya and Buyana Kareem join Junior Alves Sebbanja for a conversation about service provision in Kampala, discussing the systemic and governance challenges underpinning it.

Drawing on findings from their ACRC research, they talk about emerging crosscutting issues, including how limited capacities and inconsistent political support are impacting governments' abilities to deliver on policies. They discuss citizen engagement as a key starting point for building sustainable programmes, highlighting the importance of including communities within planning processes in order to understand their needs and priorities, and to deliver contextually appropriate solutions.

Badru Bukenya is a senior lecturer in the department of social work and social administration at Makerere University, and political settlements lead for ACRC in Kampala.

Buyana Kareem is an interdisciplinary researcher at the Urban Action Lab, Makerere University, and supports ACRC's city of systems research in Kampala.

Junior Alves Sebbanja is a project manager at ACTogether Uganda and part of ACRC Kampala's uptake team.

----

Music: Brighter Days | Broke in Summer

Sounds: Zapsplat

This podcast presents the views of the speakers featured and does not necessarily represent the views of the African Cities Research Consortium as a whole.

Stay up to date with the latest publications, announcements and insights from the African Cities Research Consortium:

> Website
> E-news
> Twitter
> LinkedIn
> YouTube