Howdy guys, Welcome to the 50th and Final Episode of The Air Conditioning Podcast! No guests on this episode, just the two of us reminiscing previous episodes, blending back and smashing a couple of Furphy's, reflecting on what an awesome time we've had putting this shindig together. Without getting too soft, we've learned an absolute ton of information from our guests, regardless of their company size or background and are so grateful for each and everyone of them for joining us on our show and sharing their wisdom and experience. We'd also like to say a massive cheers to you, the listener for taking the time out of your busy days to listen in. We want to wish you and your families every success for the future, stay happy, healthy and prosperous in every thing you do. Don't sweat the small stuff and celebrate the positive influence you have on this industry. Until we meet again guys, we love yer guts.

Hey guys and welcome to Episode 49 of The Air Conditioning Podcast! In this episode we diverted slightly outside the realms of HVAC to bring you a Plumber!!?? Why you ask? Well that’s not the reason we invited him on the Show. Nor is it because he owns and operates two successful plumbing businesses (one of which won a Telstra Business Award in2019), nor was it because he is also Chairman of Master Plumbers Australia and President of ACT Master Plumbers! Nope, we invited Tom Martin onto the Show because of his other business which is Virtual Trade Assistant. Tom speaks frankly about how a VA can help us with our business in giving us back our precious time by outsourcing many of our day to day tasks. We were left wanting to know more and will be speaking to Tom further ourselves about potential VA’s for our own business. (Psst! Make sure you listen until then end of the episode for a rather big announcement!) Hope you enjoy the episode and here’s just a smidge of what we covered….. Take us back to the start. How did all this come about? (4:15) How do you source the ideal VA? (7:10) What are some of the main benefits of outsourcing tasks? (11:00) How much of our business should we be outsourcing? (12:50) How do you measure their performance? (14:30) Do you have the opportunity to listen in on calls for the purpose of coaching and quality assurance? (16:00) Can you briefly run us through the initial consultation and how you implement a VA to a business? (17:35) If a VA is working with multiple business’s does that pose any issues? (22:40) With the time differences and various religious holidays etc, how do we ensure that the VA is working the hours we need them to and does someone else step into their role in their absence? (25:30) And honestly, there is so much more ground we covered in this episode and highly suggest you check it out because having a VA in your business, might just gift you some of your time back again. More time to work on your business instead of in it. To reach out to Tom and the team at Virtual Trade Assistant, head over to virtualtradeassistant.com.au or send an email to info@virtualtradeassistant.com.au or even call Tom on 02 6100 1798. Until the next (and final) Episode guys, Catcha!

Hey guys! In this episode of The Air Conditioning Podcast we very fortunate to have chatted with Florida based CEO of Lead Ninja Sales Training & Marketing, Gene Slade. Now living Down Under, you may not have heard of Gene (yet), but this dude is a gun when it comes to helping Service Techs and Business Owners Double Their Sales, Income And Profits across the USA. With an extremely impressive back story, Gene’s massive enthusiasm, passion for the industry and obsession in helping others, we’re sure you’ll find him as infectious as we did. Here’s just a sniff of stuff we unpacked…… Tell us more about the Gene Slade story by taking us back to the beginning about how you got started and where? (1:30) How much coin is a tech leaving on the table when they carry out a straight service or maintenance visit? (7:30) What questions to ask in order to increase your ticket value (9:30) Talking tech with the client and using industry jargon to impress the client with your extensive level of knowledge……is it really helpful? (11:05) What’s the missing ingredient between a tech who goes carry’s out a service without adding value and increasing their ticket value, compared with the tech who adds value for the client, but also increases their ticket and increases their profits? (13:30) Should technicians be paid by the hour or should the be paid by commissions and incentives? (18:00) Is maintenance servicing, just maintenance? (23:15) What’s your favourite “Grant Cardone” close when it comes to overcoming a client objection? (32:00) For anyone currently in lockdown and unable to go out and work, what should they be doing right now to help their business? (36:00) And guys believe me when I say that is just a snippet of the gold nuggets Gene rips out in this episode. We hope you enjoy it as much as we enjoyed bringing it to you. If you’d like to learn more about Gene Slade, Lead Ninja Sales Training and the great stuff they’re doing, you can visit leadninjavt.com, or just Google his name, you’ll find him no problem. Thanks for listening people and for your support, we love ya work!

Howdy guys & gals and welcome to Episode 48 of The Air Conditioning Podcast! In this episode, we chatted with NSW based business owner Ray Pinto of Pinto Air Conditioning services. Ray spoke candidly about how and why he started his own air conditioning business, his day to day, how COVID affected his business and where he sees his business heading in the coming years. Here’s a sneak peak of what we chatted about: What sort of work are you doing right now in light of Lockdown? (3:00) What sort of work can you do, and can’t you do with restrictions in place? (3:15) Take us back to the start, how did you get into the industry and how where did you start? (4:15) What you say that going out on your own was a good move? (7:30) Do you think you are working longer or shorter hours working in your own business? (8:00) Do you have an Accountant/Bookkeeper to help you with your accounting and paperwork? (8:30) How do you go with your paperwork? Are you diligent with it? (9:00) Are you doing mostly Residential or do you work with Commercial clients as well? (10:30) Do you use a manual paperwork system, or do you use an online CRM? (12:00) Is it just yourself in your business or do you have other employees? (14:30) How do manage your customer acquisition? (17:45) Are you looking to take on any apprentices at any stage? (18:30) And that’s just a sniff of the stuff we covered… If you’d like to learn more about Pinto Air Conditioning Services, you can check Ray’s business out on Facebook here. So we hope you enjoy the episode and hope you enjoy your weekend. Stay safe, stay strong and get vaccinated so we can meet down the pub for a beer as soon as possible!! Until the next episode guys…catcha!

Hey all and welcome to Episode 46 of The Air Conditioning Podcast! In this episode, Brad and Shane have the tables turned on them and were very fortunate to have been asked to be a guest on Behind The Tools Podcast (by Tradify), with the Host and CEO of Tradify, Mr Michael Steckler. Behind the Tools Podcast is an inside look at tradespeople from all over the world. On each episode, they bring on a guest to answer the real questions you have about life in the trades, running a business, and how to overcome the challenges that come with being a tradesperson. In this interview, we chatted about how our own business, Morphett Air started back in 1971 from humble beginnings where our parents worked from home amongst other topics. Until now, we haven't really spoken about our business, so while it felt a little awkward at times, it was a great experience and Michael was a great (and very professional) host. We hope you guys enjoy the episode and urge to you to check out the Behind The Tools Podcast here. Thanks guys and have a great weekend!

Howdy guys, hope you’re all safe and well in these uncertain times. In this episode of The Air Conditioning Podcast, we chatted with Scott Kenny who is a Refrigeration tech working for Airmaster Australia. Airmaster is an award-winning building services company, providing HVAC&R Management, smart building solutions and fire services across Australia, New Zealand and South-East Asia. Here’s a taste of what we discussed… Can you start by telling us a bit more about how you got into the trade and Airmaster? (2:00) How long have you been working with Airmaster? (6:00) How long has Airmaster been in business? (6:45) Airmaster is innovative with their technology and data acquisition, can you unpack this a bit further? (9:30) Looking at some Plant Rooms and the sheer size of them, you would imagine that there would be concerns around energy consumption? (13:30) Sounds as though you have a considerable amount of variation in your role? (19:30) Do you think the Airports etc are moving more towards VRV/VRF Systems? (23:00) Has it ever crossed your mind about shifting from Commercial to Residential? (32:00) Airmaster covers a lot of markets, are there any that you would be interested in moving into? (34:00) And that’s just a sniff…. If you like the Refrigeration nitty gritty, we reckon you’ll enjoy this chat. We’d like to personally thank Scott for joining us on the show and sharing his experience and knowledge. If you’d like to reach out to Airmaster Australia, you can visit their website at https://www.airmaster.com.au/ or Scott personally at skenny81 (on insta) But until the next episode guys…stay safe and don’t do anything Brad wouldn’t do…well…just be safe.

Hi guys, in Episode 44 of The Air Conditioning Podcast, were joined by David and Oscar Cardenas from All Climate Solutions, a family owned and operated business out of Mulgrave in Victoria, Australia. From humble beginnings in 2011 to a team 25 staff members strong, they continue to grow from strength to strength covering all aspects of air conditioning and refrigeration in sales and service for Residential and Commercial clientele. Here’s a snip of what we chatted about…. How did your company start and where are you at now? (3:30) With a team that large, how do you go managing your staff? (4:30) Do you have a staff member that overseas your staff or do you manage them yourselves? (6:00) Was your growth a gradual process or did you see a definite surge? (6:50) What would you put the rapid growth down to? (8:00) With the growth of the business, did this mean that you needed to consider systemising your business? (8:50) What’s your mix of Residential and Commercial work and do refrigeration as well? (11:00) Do you employ your own duct installers, electricians etc or do you use subbies? (12:00) How do you ensure your quality control? (13:40) What are you using in the way of technology? (14:25) How do you market your business? (19:15) Out of the multiple ways you market your business, what gives you the best return on your investment? (20:45) And that’s just scratching the surface…. We’d like to sincerely thank David and Oscar for joining us on the show today and wish them continued success with their business. If you’d like to get in touch with the guys and their team at All Climate Solutions, you can visit their website at https://www.allclimatesolutions.net.au/ or contact them at 03 9561 0220. But until the next episode folks…catcha!

Howdy folks! In this episode of The Air Conditioning Podcast, we were joined by Craig Staley of HG Site Designs. Based in Omaha, Nebraska in good ol’ US of A, Craig and his team specialise in Small to Medium sized Businesses who are looking to scale their business without spending massive hours of their own time and dollars. Craig and his team consider themselves to be long term strategic partners to help you grow and improve your business. There is so much to cover in the area of marketing, specifically, Google Ads, Google My Business, SEO and Reviews, and as usual we unfortunately ran well short of time but tried to cram as many gold nuggets in as we could in the time we had with him. We hope you find the episode helpful! Here’s a tad of what we covered….. Can you tell us more about your company and how you help businesses? (7:00) Once you have a website, how do you drive traffic to it? (10:00) Craig talks about Google My Business…what is it, why it’s important and where does it appear on Google? (10:30) Why are Google Reviews important and is it better to have a high star rating with few reviews or lesser star rating with a larger volume of ratings? (12:30) What’s the best way to acquire client Google Reviews? (15:35) Is it ok to respond to Negative Reviews? (21:00) Is it more important to have a Google My Business page than to have a website? And for anyone just starting out in business with a limited budget, what advice would you offer? (23:45) For anyone who might already have an online presence and are looking to grow their business, what advice could you offer to assist with growth? (26:10) Do you think it’s a good idea to outsource your marketing and social media or should we be doing it ourselves? (29:00) And there was plenty more goodies in there…. We’d like to thank Craig for joining on the show and hope that you find it helpful with your marketing of your business. If you’d like to reach out to Craig, you can find him at craig@hgsitedesign.com or as Craig mentioned he has some free work sheets and videos to help set up your Google My Business page at www.hgsitedesign.com/gmb. Also, don’t forget to check out his podcast: https://podcasts.apple.com/us/podcast/the-small-business-school/id1510776072 But until the next time guys…bye for now!

Howdy guys, in Episode 42 of The Air Conditioning Podcast we chatted with the SA State Manager of Airefrig Australia, Mr Ben Bithell. Starting out from a WA based Garage in 1970, Airefrig Australia grew substantially in the first 12 months, and has continued that momentum. Airefrig Australia is a company that’s committed to being market leaders as a national wholesaler for the refrigeration and air conditioning industry. We hope you enjoy the episode and as usual, here is a sticky beak…. Take us back to humble beginnings and how Airefrig started (2:50) How many brunches do you have (3:50) How do you service your customers on site? Do you deliver out? (5:15) Do you have an online portal for your customers? (6:45) Can you see the business heading more towards becoming an online business? (8:15) Who is your target client? Do you cater from single self-employed through to large companies? (9:00) You mentioned the Airbiz Solutions Portal for your trade account customers, can you tell us more about what this offers? (10:00) Does it offer reporting for reclaim bottle tracking for the purpose of ARCtick auditing? (12:30) Given that Airefrig expanded so quickly from a garage in WA to 11 locations Australia Wide, what would you say has attributed to the success of the business? (13:30) When it comes to the HVAC side of the business, do you sell splits direct? (17:45) Working with some of the biggest names in the industry, how does Airefrig select which brands they will work with and endorse? (18:30) Can you tell us more about the range of tools you offer? (21:00) Can you tell us more about the Ben Bithell story? How and where did you start out? (24:15) And that’s just a sniff of what we coverd…. If you’d like to get in touch with the team at Airefrig Australia, you can check them out at https://www.airefrig.com.au/ We hope you enjoy the episode once again guys and thanks for stopping by! Have a good one.

Hey people! In this episode of The Air Conditioning Podcast we sat down with Robert Wolfe and Martin Howlett from the Trade Advisory Group. Identifying a gap in the market in providing experience based business assistance to business owners in the trade sector, The Trade Advisory Group are made up of advisors with decades of personal experience in owning and operating successful trade businesses, they are a trusted business partner that offer the right tools and advice when it comes to overcoming problems and providing clarity to understanding your business. Here’s a bit of what we covered: Can you tell us more about what it is you do and the services you offer? (4:00) Can you tell us more about the business that you were currently operating before branching out to The Trad Advisory Group? (4:30) Running any business during the midst of COVID was challenging enough, let alone selling one business and starting another. Can you tell us how you navigated through this difficult period? (5:45) Does your business primarily focus on HVAC businesses or what other trades do you work with? (6:30) Are you working with many clients who are still trying to navigate through the impacts of COVID? (9:00) What are the common issues that present with businesses you work with? (10:30) How do you approach new clients when it comes to identifying their problem areas? (12:15) For anyone who is contemplating branching out from being employed to starting their own business, do you think it would be of benefit for them to speak with you first, prior to taking the initial leap? (13:40) How important is marketing to a business? (16:45) You introduce technology options to your clients to assist with their business, can you tell us more about that? (18:00) How important is it to have a business plan in place? (20:45) Why is Succession and Exit Planning important to a business (25:00) What are KPI’s and why are they important to implement? (30:15) And that’s just a taste of what to expect! We’d like to thank Robert and Martin for joining us on the show today and if you’d like to reach out to the guys and their team, you can visit their website at tradeadvisorygroup.com.au But until the next episode guys…..Catcha!

Hi all, In Episode 40 of The Air Conditioning Podcast, we chatted with Podcast Host and part time actor extraordinaire, Mr Tim Hildebrand from Out Of The Box Podcast. This was a bit of a different episode though, coz we were the ones on the receiving end, being interviewed by Tim for one of his episodes but thought we would share it with you. Based in Los Angeles, California, in his podcast, Tim interviews all sorts of techs and tradies from HVAC to Plumbing, as well as business experts with great tips and advice. We hope you enjoy the episode and if you want to check out his episodes on YouTube you can visit here: https://www.youtube.com/channel/UCJBD95bgLWZAFSAv9oelmPA

Hey guys, In this episode we chatted with Craig Stevens, Marketing Specialist at The Reece Group. Reece support residential, commercial and infrastructure building trades across Australia, New Zealand, and the USA. Their success is built on the success of their customers who provide essential services every day..yes that means you! There was so much to cover, being the sizeable juggernaut that they are, but we crammed as much in as we could Can you share with our audience a bit of the history behind the business? (3:00) Can you tell us about the amalgamation with Actrol and Metalflex? (5:00) How long have you been working with the company? (6:00) How many sites do you have across the country? (7:35) How quickly did you see the company growth, was it a gradual expansion? (8:00) What HVAC products do you cater for? (9:00) What brands of units are you selling presently? (10:00) Do you sell only to trades or will you supply your products to anyone? (11:20) Can you tell us more about the maX app and who benefits from it? (12:00) If you are an account customer with one business unit, can you purchase from other business units (eg irrigation) on the same account? (12:50) How does your account discount structure work? Is it based on size of company, history, volume? (14:10) Can you tell us more about Flexitrack app? Is this a way of tracking refrigerant usage, bottle rental etc? (15:05) Why is Reece growing so quickly when compared with some of your competitors? (17:40) So what separates your business from your competitors? (18:55) How does someone start up an account with the Reece Group? (20:05) Has Reece aligned themselves with any particular tool brands? (21:00) We’d like to thank Craig for joining us on the show and to The Reece Group for helping us to make it happen. To get in touch with the guys and gals at Reece, you can visit Reece.com.au or head into one of their stores and speak with one of their friendly staff. But until the next episode…its goodnight from me and good night from him.

What’s up people? In this episode of The Air Conditioning Podcast we chatted with James Napier, an A-Class Sparky from Orange NSW who is currently doing his 3rd year to become a fridgie. Yep, a proper dual trade. Here’s some of what we chatted about…. Tell us more about yourself and where you’re at right now (5:45) Have you done much in Refrigeration? (6:30) What is your current position in the company you’re currently working with? (11.30) Where would you like to be within your business? (12:15) Can you tell us a bit more about where you live? (13:15) Has the pandemic affected your business and how? (15:00) Is it a competitive market where you live? (16:30) Are you competing with retailers? (18:45) Do you do much travelling to service your clients? (20:00) Word of mouth and referrals would no doubt be important for you? (20:30) What are you currently using as a CRM? (21:30) Do you have four Seasons in Orange? (23:15) Who are your biggest competitors? (24:00) What’s the culture like where you are working? (25:30) What brands are you working with? (26:00) How do you currently handle warranty? (27:00) How do you handle difficult clients? (29:45) And that’s just a sniff….hope you enjoy the episode legends and if you want to get in touch with James, you can reach him at james@arkedupelec.com, but until the next episode dudes, ta-ta.

G’day guys and Welcome to another Episode of The Air Conditioning Podcast. In Episode 37, we were very fortunate to have our first guest on the Show for 2021! We were joined by Peter Darley, who is the Regional Director (Asia Pacific) for simPRO. In his role, Peter heads IoT for simPRO globally, and is also heading simPRO's expansion into Asia. With a strong background in sales, marketing and operations in the field service sector, and extensive experience in the IoT space, Peter’s key focus in business management is exceeding customer goals and entering new markets. In this episode, Peter covers just some of the features and benefits of simPRO and how they can help your business. He also discusses IoT? What the heck is that?? You'll have listen out find out! If you’d like to reach out to Peter and the team at simPRO you can get in touch at www.simprogroup.com/au/contact-us you can connect with Peter on LinkedIn here. But until the next episode people…catcha!

Hey guys, Welcome back to The Air Conditioning Podcast and we kinda got busy with Summer and being overloaded (sound familiar?) or just lazy, either way this is the resurrection episode for 2021 and we're stoked you came back!! In this episode, (36) Brad and I just shoot the shit about the start of the new year but also talk about under charging and remembering self worth as a trained and skilled, professional tradesperson. Wow that's deep. True though. Only a short episode but hope you enjoy it.

G’day all and welcome to EP35 of The Air Conditioning Podcast and in the final episode for the year we saved the best til last… We chatted with Gil Cavey from HVAC Uncensored Podcast. With Gil having been born into the trade with his Dad being a HVAC tech and Kelly marrying into the trade with his father-in-law being a HVAC tradie, they met from Kelly being a guest on a different Podcast that Gil was co-hosting previously. After a fall out, Gil went out on his own and Kelly reached out and thought it would be a cool idea to start a new podcast together…….and the trumpets sounded, the seas parted, the heavens opened, unicorns appeared, and the HVAC Uncensored Podcast was born. Here’s a sneaky peak at what we chatted about….. Can you take us back to the start, how did the HVAC Uncensored Podcast come about? (3:45) Have you always been a Fridgie and where did it start for you? (5:15) Kellys’ story about how he got into HVAC was a little different to yours, can you tell us more about that? (6:45) We discussed the Seasonal differences with Gil and also what is more common with the types of air conditioning used (11:00) Can you share with us how many downloads you are achieving on average per episode? (21:30) How do you find your guests, do you actively contact them or are they finding you organically and contacting you? (24:00) Out of all of the guests you’ve interviewed on your Show, are there any that really stood out for you? (25:15) You’re now doing Facebook Live Streams, can you tell us more about that and how it’s going? (30:50) What Podcasts are you guys into? (33:00) And heaps more…. We just want to say a huge thanks to Gil for joining us on the Show he was such a great bloke and could have chatted for hours…almost did in fact. We can’t wait to have both him and Kelly on again in the future. You must get onto their awesome podcast HVAC Uncensored, and you can check it out here or to get in touch with the boys at HVAC Uncensored you can go to their Facebook page at facebook.com/hvacuncensored/ or their HVAC Uncensored Nation Facebook Group here. Parting is such sweet sorrow, but we want to say a massive thankyou to YOU, the listener! We love seeing your comments and are so appreciative of your support throughout the year! Brad and I will be taking a wee break over the Christmas/New Year period because as you well know, there just aren’t enough arms and legs during the Summer and we look forward to Season 2 starting in February 2021. 2020 can get stuffed and bring on 2021! From all of us at The Air Conditioning Podcast we wish each and every one of you a safe and restful Christmas, make a ton of coin and we’ll catch you all in the new year….Peace!

Howdy guys and gals! In this episode of The Air Conditioning Podcast, we were very fortunate to have zoomed with Ellen Rohr, based in the USA. Having struggled in their own family Plumbing business, out of desperation, Ellen figured out how to turn the business around and make it extremely profitable. Since then, Ellen has inspired thousands, in workshops, presentations and online, to make business un-complicated and successful. As a successful franchisor, Ellen has launched a plumbing franchise to 47 locations and $40 million in sales in under 2 years. She is a columnist for Huffington Post, PHC News, Springfield Business Journal and an “in the trenches” contributor to many business and trade magazines. She has made many TV appearances been on over 150 news programs, encouraging people to make their own money. She’s been labelled the Plumber’s wife but is indeed so much more than that!! Ellen is the author of four un-fussy business books: Where Did the Money Go?, How Much Should I Charge?, The Bare Bones Biz Plan and The Weekend Biz Plan. Ellen had so much information to offer but here’s just a snippet….. Where, when and how did all of the chaos begin? (4:30) How important is it to have mentors and do you still have your own mentors? (14:40) Why do many business owners tend to overcomplicate business? (17:10) For anyone just starting out on their own, what would your advice be around managing money? (20:35) Al Levi is very passionate about implementing systems into any business, do you feel the same? (28:00) Can you give us a brief overview of the books you’ve written? (31:00) And so much more……. Guys, we just want to send a sincere thanks to Ellen for giving up her time to join us on the show and we are looking forward to speaking with her again in the future. A truly awesome person with so much to give. To get in touch with Ellen and download her book “Where did the money go?” for FREE, head to https://ellenrohr.com/ A massive thanks to you all for your continued support as well! Until the next episode (and final one for the year), CATCHA!

What is up guys? In Episode 33 of the Air Conditioning Podcast we had a good chat with Josh Van Greunsven from Mojo Air based in Sydney NSW. For over 10 years the team at Mojo Air has been servicing Sydney and its surrounding suburbs, delivering first class installation, service and maintenance with customer focus being their priority. Mojo Air specialise in domestic, Commercial and Industrial solutions. Here’s a bit of what we covered……. Can you tell us a bit about Mojo Air and how it all got started? (3:45) How many do you have in your team? (4:45) How did you grow your team? (5:30) Do you focus mostly on air conditioning or do you also get into Refrigeration? (6:45) Where are you based exactly? (8:00) Do you do much regional work? (8:30) How did COVID affect your business? (9:20) Did your Commercial side of the business drop of during this period? (11:00) Tell us about your competitors. (13:30) Do you think the average consumer takes more notice of a company with a bigger presence, online presence etc than perhaps a single guy working out the back of a van? (14:00) Do you advertise and market your business and if so how? (15:00) What brands do you guys predominantly work with? (17:45) Do you do your own warranty work or do you leave to the manufacturer? (19:00) Do favour any particular brand when it comes to Residential vs Commercial? (19:30) Do you do many package units Commercially? (21:30) Do you have a specified team member who concentrates on your tenders? (22:15) When you win the tenders, are they generally smooth sailing or are there hurdles? (25:00) What sort of percentage of tenders do you think you would be successful? (25:15) What sort of Job Management systems do you use? (27:15) And heaps more….. We’d like to sincerely thank Josh for giving up his time and joining us on the show. If you want to reach out to Josh and the team at Mojo Air, you can visit their website here: https://mojoair.com.au/ Until the next episode legends……bye for now.

G’day folks! Welcome to another episode of The Air Conditioning Podcast! In this episode, we zoomed with Erica Leonor from Women in HVAC, USA. Women in HVACR, was organized exclusively for educational purposes to further the growth and development of women in all areas of the HVACR industry, including technical sales, management, and ownership. It is their goal to provide their members with a variety of opportunities to network and develop in a professional environment. It was great to chat with Erica and were so grateful for her time. Here’s a taste of what was covered…… > Can you share with our audience what is Women in HVAC and how it got started? (4:00) > Looking at your substantial team and the vast amounts of experience, are they volunteers in the organisation? (5:15) > How many active members do you currently have? (6:15) > Are your members predominantly HVAC or are they dual trade? (7:15) > Do you have any statistics on how many members you have outside of the US? (8:00) > How has COVID changed the organisation and how you conduct business? (9:00) > What sort of topics and themes do you cover in your online meetings and seminars? (10:30) > There seems to be a larger population of women in the US that are interested in becoming an HVAC tech and (from my knowledge) there doesn’t seem to be the attraction to females here in Australia, why do you think that is? (11:45) > What attributes do you think a female brings to the trade over a male? (15:00) > With so much negativity in the media and the perception that is perceived about tradies, do you think that females bring a strong element of trust? (16:45) > If someone is considering becoming a member, how do they go about doing that? (22:15) > Can you tell us more about your Ambassador program? (24:00) > Are you aware of any solely female owned and operated HVAC businesses who have all female techs? (25:35) > Do you see the element of sexist remarks or behaviours from customers expecting to see a male tech? (28:00) > What excites you about the industry and where can you see it heading? (32:20) And then some….. We’d like to sincerely thank Erica for giving up her time to join us on the Show and for being such a great person to chat with. If you’d like to get in touch with the team at Women in HVAC, you can jump on their website at www.womeninhvacr.org or you can contact Elenor direct at erica@powersellingpros.com. Thanks again Elenor and we’d love to have you back on the show again in the future! But until the next episode guys………See ya!

Hi all, in this episode of The Air Conditioning Podcast, we chatted with Aaron from Aaron J Little Air Conditioning and Refrigeration based in sunny Cairns, Queensland. Aaron spoke openly about his business, what he does and why he got into the industry. Here’s a bit of what we covered…. > Can you start by sharing with our audience a bit of background about your business and how it all started? (2:30) > Where were you working prior to owning your own business? (3:00) > Can you tell us about when you first started thinking about starting your own business and how that came about? (4:00) > Did you already have work lined up for yourself before taking the plunge? (4:45) > Are you mainly working on Residential or do you do Commercial as well? (5:15) > What sort of stuff are you doing on the Refrigeration side of the business? (6:00) > Do you get into the “split cleaning” work up there or do you leave it to others? (7:15) > You mention that wall splits are very common in Cairns, are they mainly single splits or do are there as many multi head units? (8:00) > How far are you happy to travel for your clients? (8:30) > You mentioned that you are a warranty agent. Which brand is it and do they treat you well? (8:45) > Who are your biggest competitors, and do you see many Cert.2’s in Cairns? (10:00) > Are you looking to take on an apprentice at any stage and looking to expand? (11:00) > Working for yourself, do you manage all of your reports and invoicing yourself, or do you get some help on that front? (11:45) > Do you use a Job Management and Accounting system? (12:30) > How do you manage your quoting, is it done there on the spot or do you have other systems in place? (14:15) > Do you do advertising and what platforms do you prefer? (15:00) > Do you track how your clients are finding your business and if so, how? (15:30) > Do you utilise Google Reviews and if so, do you actively seek them out? (16:30) > Do you have many difficult clients and how do you manage them? (18:00) > How did you go when COVID hit, did it impact your business and how? (21:30) And that’s just a sniff of what we covered. We hope you guys enjoy the episode and if you’d like to join us on the Show, please get in touch with us at airconditioningpodcast.com. To get in touch with Aaron, you can reach him at www.ajlairandfridge.com.au or on Facebook at www.facebook.com/ajlairandfridge/ So until the next episode people….Catcha!